Call Center Manager - Infosys McCamish - Des Moines, IA

　　The Operations Manager role is an integral member of the team. Within our group, the team includes other functional roles that provides a career path for the right candidate.

　　The primary responsibilities of the Operations Manager is leading a high volume inbound contact center. The right candidate will be a self-starter with previous Leadership experience and a high level knowledge of Annuity and Life Insurance products. They aspire to be a Subject Matter Expert on our processes and procedures and using multiple systems to manage the timeliness and quality of day to day call center activities.

　　Location for this position is Infosys McCamish, Des Moines, IA

　　Qualifications

　　Basic Bachelor's degree At least 5 years of Annuity and Life Insurance experience. Preferred At least 2 years of experience in BPO Leadership managing associates in multiple locations Excellent oral and written skills communication skills including the ability to write and document standard operating procedures Previous Leadership experience leading a high volume call center with multiple direct reports Ability to work with other Leaders to drive overall performance results Develop and lead CSR's teams in a fast passed environment Create a culture of accountability towards positive business and customer experience outcomes. Excellent organizational and follow through skills Work closely with WFM and team lead to track and manage SLA adherence Own relationship with the client for all call center related activities.

　　Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

　　The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

　　About Us

　　Infosys McCamish Systems, ( http://www.infosysbpo.com/mccamish ) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPO Limited. ( www.infosysbpo.com ) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995. It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPO clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.

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