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Business Support Senior Assoc.
Business Support Senior Assoc.-October 2024
Coimbatore
Oct 31, 2024
ABOUT NTT DATA SERVICES
NTT DATA Services is a top global IT services provider with 130,000+ employees in more than 50 countries.
10,000+ employees
Consulting, Technology
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About Business Support Senior Assoc.

　　Takes escalated calls from providers/callers. Develops tactical and operational plans to achieve key milestones in the project.

　　May coach and mentor less experienced team members.

　　Assists in preparing SOP for new process.

　　Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.

　　Identifies and resolves issues around nonstandard pending transactions.

　　Skills Required

　　Solid computer skills.

　　Strong communication skills.

　　Strong customer service skills.

　　Strong attention to detail, time management and organizational skills.

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