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　　Job Category

　　Customer Success

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　Department Overview

　　Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

　　Overview of the Role

　　The Business Strategy Director will lead passionate, impactful, collaborative teams focused on delivering complex, transformative strategy engagements. Partnering and collaborating directly with C-level customers, you will craft innovative, industry-specific and experience-led strategies which clearly define the vision, program success metrics and an executable roadmap which achieves desired business outcomes. Work with our key industry customers, partners, and technical delivery leaders, you will drive scale, speed to value and a sustained landscape for future success.

　　The ideal candidate will bring technology-enabled, large-scale Business Transformation experience and knowledge of Media industry trends, leveraging this credibility as a strategic advisor to our external and internal partners. Critical to the role is the capacity to think strategically about industry, business, product, and technical challenges as you drive customer efficiencies, cost savings, and quick innovation available on the Salesforce platform. You will possess strong facilitation and synthesis skills, with the ability to align diverse stakeholders on a common path forward, ensuring Business and IT executives embrace joint ownership for results.

　　We believe the best industry strategists are those who obsess over the creation of customer and business value and will have a customer-centric and collaborative mentality, willing to commit to the customer, and will break down barriers to ensure customer success.

　　Responsibilities

　　Provide Communications, Media & Technology industry subject matter expertise in order to facilitate credibility with our customers during the sales and delivery cyclesHelp position and sell large-enterprise Salesforce Professional Services consulting engagements to customers, working cross-functionally within Salesforce to define the program scope, team, value narrative and pitchConduct assessments and facilitate workshops to gain alignment with leaders on a future-state vision, including business objectives, capabilities, value drivers, success metrics and milestones, and technology prioritiesPerform and distill customer, industry and end-user research to identify key stakeholder needs, customer expectations and experience-led business opportunitiesIdentify enterprise business process/operations improvements to realize efficiencies and increase impactCraft innovative, forward-looking industry strategies which demonstrate the power of the Salesforce platform and transform sophisticated, global companies to gain competitive advantage and growth in their marketsDevelop multi-year, strategic roadmaps for immediate delivery that prioritize investments and support business objectivesHelp business and IT leaders embrace new digital operating models, governance strategies and a customer- and user-centric attitude and approach to decision-makingUncover future Sales opportunities to drive incremental customer valueAnalyze opportunities and improvement data to articulate the strategic, operational and financial impact our platform and professional services delivered to the customerDevelop strategic business cases to project the value of strategy, the case for change and the implications of change for the organizationCo-lead architecture sessions with internal team focused on industry specific business processes, which can include entire funnel from content creation, to distribution and licensing, and consumer lifecycle experienceCultivate solution/organizational adoption and strategy evolution to continue to deliver value with fast increment delivery cyclesContribute to the development of an Industry Strategy competency within Salesforce Professional Services, share best practices, advise and collaborate with peers

　　Requirements

　　10-15+ years consulting in enterprise-level technology transformation programs at Fortune 500 Communications, Media/Entertainment or Technology companiesGTM support experience, including scoping, proposal development, RFP response, demos/presentationsExperience in Enterprise Architecture, Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management and/or Value RealizationUnderstands the concepts, practices, procedures, and deliverables associated with solution development, implementation and operational readinessKnowledge of the key business value drivers and success metrics typical of large-enterprise Media/Entertainment companiesAbility to develop Industry POVs for Communications, Media/Entertainment or Technology Industries that include identifying market trends, responses & solution offeringsAbility to analyze and synthesize sophisticated information, working in situations where data may be absent or ambiguous and creative approaches are requiredStrong executive presence and presentation / facilitation skills, comfortable collaborating with and pitch to C-suite executives, including poised, confident objection-handling abilitiesCreative, high-energy, entrepreneurial self-starter comfortable running initiatives and programs independently within a "start up-paced" technology companyThrive working collaboratively and cross-functionally, particularly with Sales, Engagement Delivery Leaders, Solution and Technical Architects, Designers and External PartnersSalesforce product knowledge and solution designOccasional travel (average of 30%), variableDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

　　Note: By applying to the Business Strategy posting, recruiters and hiring managers across the organization hiring for this role will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

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　　Posting Statement

　　At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

　　Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

　　Salesforce welcomes all.

　　Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

　　For Washington-based roles, the base salary hiring range for this position is $159,100 to $275,700.

　　For California-based roles, the base salary hiring range for this position is $174,900 to $303,200.

　　Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.