Home
/
Bussiness Operations
/
Business Operations Supervisor
Business Operations Supervisor-October 2024
Gurgaon
Oct 30, 2024
ABOUT NTT DATA SERVICES
NTT DATA Services is a top global IT services provider with 130,000+ employees in more than 50 countries.
10,000+ employees
Consulting, Technology
VIEW COMPANY PROFILE >>
About Business Operations Supervisor

  AO - Business Operations Supervisor

  The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The AO Organization Business Support Team is responsible for overall contract setup and management support, account operations tracking, process compliance activities and client onboarding activities. The AO Operations Supervisor/Supervisor supports key processes for a portfolio of accounts reporting to the Operations Manager/Sr. Manager

  Job Responsibilities: The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity

  Resource who has strong process/business knowledge and experience with E2E of Order-to-Cash processes and functional knowledge of each of the sub-streams of Order to Cash. As part of daily production activities: - Understanding and setting up newly received contracts/projects in the system (SAP, Peoplesoft etc.) and performing their maintenance activities as and when required. This requires accurately understanding and interpreting supporting documents. Co-ordinate with all O2C sub streams to ensure accurate and timely invoicing to the customer Constant reduction of unbilled items Delivering upon the SLAs and KPIs of the team from production standpoint. Getting on calls, discussions and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts and other key stake holders to maintain smooth communication of operational activities on a daily basis. Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas Someone with analytical bent of mind who can work on providing continuous improvement ideas and has a considerable knowledge of revenue recognition methods from an accounting standpoint. Works with leadership team to provide feedback, identifying training needs and perform root cause analysis for iterations/escalations Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process

  Technical Skills

  Proficient with MS office suite (MS Excel, MS outlook etc) Ability to use systems effectively for Projects/Time/Resource management and other functions Experience / Exposure on with SAP and Saleforce.com will be an added advantage

  Functional Skills

  3 to 4 plus years of experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred Resource who has strong process/Business knowledge and experience with Order-to-Cash process Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead 1+ years of Operations or Back-office Support Services experience is preferred Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.

  Management Skills

  Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results Flexible to business requirements Coordinate with internal resources and stakeholders for the flawless execution of work Effectively communicating your insights and plans to cross-functional team members and management Monitoring deliverables and ensuring timely completion of change requests/requirements Maintaining SLAs and resolving issues within SLA

  Core Competencies

  Effective People Management skills with experience of independent team handling for at least 1-3 years.

  Drive strong performance management within the team for achieving team targets, maintaining optimum production standards and driving efficiency within the team

  Using Leadership skills and change management for advocacy of organisational objectives

  Strong business acumen with ability to drive zero surprise operations and un-interrupted production.

  Using innovation and initiative as tools for driving process improvements .

  Driving a strong channel of communication for effective stakeholder management.

  Location - Gurgaon

  Job Segment: Change Management, ERP, SAP, Manager, PeopleSoft, Management, Technology

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
e-Commerce Department Lead
Company Name: Kroger Stores Position Type: Employee FLSA Status: Non-Exempt Position Summary Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce departm
e-Commerce Department Lead
Company Name:Quality Food Centers Position Type:Employee FLSA Status:Non-Exempt Minimum Pay Range:15.99 Maximum Pay Range:22.65 Position Summary: Assist the Store e-Commerce Supervisor in managing th
Logistics Distribution and Transportation Senior Associate
Overview In Transport planning this role is responsible for Managing transport performance and benchmarks, manage continuous improvement program, support sourcing, inbound transportation, outbound pr
Operations Consultant
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how
Content SEO Sr. Analyst
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Det
Contract Management Trainee
WHAT YOU'LL DO You will be operating in the Financial Planning and Controlling Team and will take part into the whole handling and completion of the contract management database. You will also suppor
Target Security Specialist
ALL ABOUT TARGET As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to he
SUPPLY CHAIN SUPPORT
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Supply Chain
Sales Representative - San Francisco - Sustainability Solutions
Why join Stryker? We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryk
Global M&C Operations Senior Coordinator
WHAT YOU'LL DO Our ambition is to transform the Marketing and Communication (M&C) function - making it a truly metric driven function that enhances BCG's performance. As a critical member of the
Copyright 2023-2024 - www.zdrecruit.com All Rights Reserved