Description

　　Sales, Marketing and Global Services (SMGS)

　　AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

　　Would you like join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? Enterprise Support (ES) is hiring!

　　The Customer Lifecycle team within Enterprise Support Strategy, Operations, and Enablement (SOE) is seeking a driven, talented and experienced Business Operations Manager to partner with the Premium Support Business Development team to increase adoption of AWS Support Services while in parallel building and improving mechanisms along the customer journey to make AWS Support adoption frictionless. The ES SOE Customer Lifecycle team owns and drives mechanisms that enable high standards in delivery along the customer journey from opportunity through offboarding. On this team you will be responsible for ensuring that Enterprise Support meets it business objectives and goals, while tirelessly championing the needs of our customers focused on operational excellence.

　　We are looking for a senior leader who leverage their depth of operations experience to drive the effectiveness, efficiency, and business performance of Premium Support Business Development teams and partner cross functional to drive key initiatives for the Customer Lifecycle team. This role will hold a variety of responsibilities ranging from day-to-day business operations to driving strategic planning activities to leading initiatives focused on process improvement and organization efficiency.

　　The successful individual will have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills. The candidate must also be able to build strong cross-functional working relationships and demonstrate exceptional influencing capabilities, organizational skills, and attention to detail. This is a hands-on position - the ideal candidate must be willing to “roll up the sleeves”, dive deep, and solve important business problems.

　　As a Business Operations Manager, your role is critical and highly visible across the organization. Your key responsibilities include, but are not limited to:

　　Define the key sales support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives.

　　Lead strategic planning and annual planning activities

　　Define and lead the Premium Support Business Development rhythm of business

　　Manage the development of continuously-evolving forecast models and methodologies, owning the quantitative analysis of the performance of our sales team, customers, prospects, partners, markets, and products/services, including any cadenced reporting.

　　Ideate and lead initiatives focused on driving business performance, efficiency, and effectiveness across the Customer Lifecycle value stream, which may include but not limited to go-to-market enablement, contracting, customer onboarding, customer transfer processes, managing customer attrition, etc.

　　Partner with BD leaders to define go-to-market strategies and implement the necessary enablement for AWS field sales teams

　　Drive process improvement and change management – lead and deliver training as needed

　　Manage the cadenced business reporting for the business segment.

　　Develop relationships and processes with sales, finance, ES Leaders, HR, sales operations, and other stakeholders

　　Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes, and programs.

　　About the team

　　Why AWS?

　　Diverse Experiences

　　AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

　　About AWS

　　Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

　　Inclusive Team Culture

　　Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

　　Work/Life Balance

　　We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

　　Mentorship & Career Growth

　　We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

　　We are open to hiring candidates to work out of one of the following locations:

　　Arlington, VA, USA | Atlanta, GA, USA

　　Basic Qualifications

　　5+ years of leading a divisional Sales Operations function or similar responsibilities supporting a mid-to-large scale multi-geographical hi-tech Sales Organization

　　5+ years of experience in project management and leading large cross-functional teams in operations and process improvement areas

　　Strong financial, analytical, and communication skills with the ability to think strategically about business challenges using data

　　Advanced Microsoft Excel Skills

　　Expertise with Salesforce

　　Bachelor’s degree is required.

　　Preferred Qualifications

　　Experience working within a high-growth, technology company.

　　MBA or other relevant advanced degree.

　　Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results

　　Highly organized, have multi-tasking skills, and efficient in ambiguous situations.

　　Demonstrated ability to define, refine and implement sales/business processes, procedures and policies

　　Outstanding interpersonal, collaboration and teamwork skills and experience

　　Ability to build effective working relationship with cross functional partners

　　SQL query skills

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.