Overview

　　Customer Success is driving Intuit's transformation to become an "AI-driven expert platform", innovating how customers access expertise and digitizing the services industry. These customer experiences are delivered through offerings such as TurboTax Live and QuickBooks Live, and extend to how customers access help and support through their entire journey, across all of our offerings. Further, Customer Success is responsible for delivering an outstanding experience to our experts - the people on our platform who deliver advice and support to customers.

　　Role Description:

　　Operations Strategy is the nucleus of Customer Success Operations. Our team is the connective tissue between our highest level business goals and the improvement plans to achieve them. Our business operations professionals act as the single source of truth for the operational insights that they own, and be a trusted partner to business leaders, providing the input they need for their most important decisions.

　　What you'll bring

　　Currently enrolled in an MBA program graduating no earlier than December 2024Must reside in the U.S. during the summer internship program (see location below)Strong analytical skillsComfortable with and passion for financial modeling, program management, business process improvement, and organizational strategyKnowledge of or passion for SQL, and proficiency with Business Intelligence software (e.g. Tableau) is a plusDemonstrated leadership skills, teamwork, and collaboration capabilities. Ability to lead and influence a cross-functional team while building strong relationshipsStrong written/verbal communication, analytical capabilities and convincing skills to rally teams behind a common goalEntrepreneurial drive comfortable taking on stretch goals in a fast paced and innovative environment

　　How you will lead

　　Find the "so what" in our data: You'll know exactly what KPIs matter the most to your business unit (BU), and you'll work across Customer teams, BU leadership, and data science teams to understand key drivers for changeHelp prioritize those issues by understanding their material impact on our customer experience and business performance, and come up with a plan to improve, and work cross functionally to "processes engineer" changes into the way we operateProvide organizational change strategy, design to drive partner engagement, and elevate the expert experience Frame decisions for leadership, articulate trade-offs, and marshal evidence to support informed decision-makingTest, implement, and drive continuous improvement: Test your solutions, see if the work based on data and customer feedback, keep on improving by tweaking and adjustingThis role is our control tower in CS. You will be a cross-functional leader from day one and will quickly address the challenges of the business unit you support