What's the role?

　　The Business Operations Analyst II position within global Content Operations (GCO) is responsible analysis and support capacity planning. This position is also responsible for resource planning needed to execute the work across work streams as per the cost plan.

　　Main Responsibilities

　　Support/lead and facilitate monthly, quarterly and annual Operations Review with relevant materials as part of overall operating framework.Support/lead data analysis of results from operations and undertake various analysis for e.g. trend analysis and closed loop analysisProvide relevant data and analytics to support decision making in various initiatives across Global Content OperationsSupport/lead implementation of Data Operations management processes across teams and across departmentsAd-hoc analysis and support for management team (this is a substantial part of the role)Regular working communication with operations management team regarding planning and operations issues and project requirementsCreate and communicate forecasted demand reports by individual data operations site and globallyAnalyze capacity vs. demand variance status and assign actions items for the operations management team to drive alignmentManage Operations schedule and align operations schedule with master release scheduleWeekly plan and maintain capacity requirements as per the demandPlan resources as per the demand to Work Stream for successful executionDefine, plan and facilitate monthly, quarterly and annual capacity management calls with relevant materials as part of overall operating framework.Provide relevant data and analytics to support decision making on coding location and timing assignments based upon alignment with GCO strategyMaintain Hiring and attrition tracker and send timely requests for backfills

　　Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have impact on function/project/customer.

　　Who are you?

　　Graduate/PostGraduate degree: Major/Minor Computer Information Systems, Mathematics, Business Administration

　　(emphasis in Operations Management, Statistics or Finance)

　　3-4 years general business experience in consulting, operations, product management or project management roles

　　Ability to interface with senior managers; Strong oral and written communication skills

　　Ability to multi-task in a fast-paced environment while meeting critical deadlines

　　Ability to process and analyze large amounts of data to support project planning efforts

　　Ability to form and maintain relationship with key stakeholders and internal clients

　　Strong working knowledge of MS Excel, Project and Access Applications

　　Strong analytical, problem solving and negotiation skills

　　Excellent written and oral communication skills

　　Who are we?

　　HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

　　At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.