Description

　　Amazon.com’s success is built on a foundation of customer obsession. In the Returns business at Amazon, we are looking for a results oriented candidate who will help build datasets, insights, and platforms for our Operations team.

　　The ideal candidate will have analytics experience, and should be comfortable working across multiple projects / programs with the capability to influence external stakeholders. The candidate should be comfortable interfacing with technology systems, and be able to analyze data and gather actionable conclusions. Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations. The candidate will have advanced skills in using/building datasets, as well as building visualizations in various forums. The candidate must be capable of working with non-technical individuals, gathering input, and making independent decisions based on that input to ensure that Operations have the toolsets they need to be successful.

　　The successful candidate will be able to:

　　• Effectively manage customer expectations and resolve conflicts that balance client and company needs.

　　• Develop process to effectively maintain and disseminate project information to stakeholders.

　　• Be successful in a delivery focused environment and determining the right processes to make the team successful.

　　• This opportunity requires excellent technical, problem solving, and communication skills. The candidate is not just a policy maker/spokesperson but drives to get things done.

　　• Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment.

　　• Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms. Influence product roadmaps based on this strategy along with your teams.

　　• Support the scalable growth of the company by developing and enabling the success of the Operations leadership team.

　　• Serve as a role model for Amazon Leadership Principles inside and outside the organization

　　• Actively seek to implement and distribute best practices across the operation

　　• Develop queries and visualizations for ad-hoc requests and projects, as well as ongoing reporting.

　　• Partner with internal stakeholders across multiple teams, gathering requirements and delivering complete solutions

　　We are open to hiring candidates to work out of one of the following locations:

　　Arlington, VA, USA | Bellevue, WA, USA | Nashville, TN, USA

　　Basic Qualifications

　　Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field

　　3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience

　　Knowledge of advanced skills in Excel as well as any data visualization tools like Tableau or similar BI tools (familiarity with Tableau preferred)

　　Knowledge of SQL and data warehousing concepts

　　Preferred Qualifications

　　Degree in Computer Science, Engineering, Math, Finance, Statistics, Business or related discipline

　　Experience working with cloud data repository services such as AWS Redshift

　　Experience and ability to effectively gather information from multiple data sources using ETL processes

　　Experience the advanced analytics techniques such as regression, classification etc.

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,600/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.