Cornerstone OnDemand, offers all the tools your organizationneeds to drive compliance, employee skilling and upskilling, and careerdevelopment and planning. Provide your employees with a powerful, engaging andpersonalized learning experience for development and growth. We are all aboutmaking work matter. We believe every team member has the potential to beAMAZING. We are bold, sharp, driven and most of all, real. Join us in our questto democratize learning and help individuals unleash their edge.
The Business Consultant (Functional) is responsible fordelivering consulting/implementation services to customers and defining,improving, and driving best practices within the customer base. The BusinessConsultant will also work in Pre-Sales engagements, during the presentationand/or scoping phases.
In this role you will.... Focus on business requirements gathering, functional solutions and testing Conduct business requirement analysis and gap analysis. Develop and recommend solutions and strategies for functional solutions based on the analysis of customer business goals, objectives, needs, and existing business workflow. Uses industry expertise to spot gaps and pitfalls in business requirements/existing customer processes, and steers customers toward an optimal solution. Identify and recommend solutions to meet client business requirements. Guides customers through functional options thoroughly. Facilitate and lead the business process and configuration workshops. Work with the Project Manager to define optimum project delivery strategy and plan. Provide functional and business leadership to the client as well as the cross-functional team. Testing and Validation of business requirements and functional solutions. Work with internal groups to define, deliver, and assist with post-implementation issues. Facilitate and lead the delivery of Administration Training. Provide consulting on the functionality of the application and industry best practices. Internal-facing effort to ensure best practices (approximately 20% of the role). Function as a subject-matter expert in relevant areas. Oversee and guide Learning (and Talent, if required) implementation projects. Meet utilization requirements and other KPIs related to individual and practice performance.
Approximately 50% travel, will be required (pre-COVID as an indication).
Skills & Behaviors:
Demonstrated client relationship and interpersonal skills.Excellent analytical and problem-solving skills.Proven ability to define and document gap analysis and propose solutions.Able to plan & prioritize own workload to meet conflicting, varied and demanding deadlines.Planning and organizational skills to determine what needs to be done to deliver multiple projects with defined timescales, and to ensure this happens.Communication & coordination:Excellent communication, presentation & organizational skills. Strong customer-facing presentation and facilitation skillsCommunication should be - Clear, Precise, and Assertive.Superior interpersonal skills: ability to work well with others.Coordinate and ensure weekly status reporting/meetings are done with customer and internal stakeholders, along with minutes of the meetings documented and sent to the meeting invitees.Coordinate transition to support for on-going maintenance.Coordinate with Cloud Ops for environmental setupsOwn Workshops, Training and UAT activities.Presentation: Present themselves professionally.Ability to project confidence to help customers make right decisions, utilizing the product and industry best practices.Ability to lead a group discussion.Ability to engage with prospective customers, during the scope discovery phase.Ability to drive the discussion towards controlling project scope and schedules.
Team CollaborationAbility to motivate and lead cross-functional teams and professionals of all levels.Proven cross-functional team success.Contribute to overall team success in delivery and pre-sales scenarios.Customer SatisfactionAbility to continuously improve and receive positive feedback from customers and internal stakeholders.
InitiativeAbility to manage tasks with minimal supervision. Ability to lead and successfully complete project with complex customer requirements.Preferred Qualifications:3-5 years of relevant work experience (i.e consulting preferably in HCM or ERP)Knowledge or experience working with HCM solution is preferredAptitude for technology, able to learn new tools quicklyDrive pre-sales support for Cross/Up sell of recurring value added services and new sales for solution, estimation, technical/functional expertise to client business problems Assets and accelerators - White Papers, best practices, productivity levers, thought leadership to enable cheaper-better-faster implementation solutions to clients PMP certification (Required) or Prince2 certification or Managing Successful Programs (MSP) certificationMandatory- Expertise in using Microsoft Office suite (Office 365), Microsoft Project.Experience with usage of tools like: Salesforce (SFDC), OpenAir (PSA), MS Teams, SharePoint, OneDrive desirable.Extensive experience with HCM platforms - Experience in Learning Management or Talent Management and / or Workforce Management Solutions / Payroll solution implementations.Basic technological knowledge of some of the following: SQL, VB, JavaScript, ASP, XML, Cognos Reports, SQL Server, Oracle, IIS, firewalls, proxies, SMTP, general Windows OS, and network security.Assets and accelerators - White Papers, best practices, productivity levers, thought leadership to enable cheaper-better-faster implementation solutions to clients.