The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast - while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. We bring out the best in each other through teamwork. Through our countless volunteer projects, we also help network with the communities around us, too. You can do outstanding work here. Work you couldn't do anywhere else. It's up to you to make it happen.

　　What's the role?

　　Workplace Operations & Supply Chain, through our services and applications provide an employee experience that drives innovation, collaboration, productivity, and transparency. Our Global Employee Operations Team is central to this effort by providing platinum support to 21,000 employees and over 500,000 annual visitors in over 170 state-of-the-art offices worldwide!

　　We are looking for a Business Analyst to identify, develop, implement, and drive strategic initiatives globally that automate processes and workflows for the products and services we provide to support employees. More specifically, leveraging Bloomberg developed no code/low code tools to orchestrate service request automation and digital process transformation, and continuous improvement initiatives across employee support workflows.

　　This individual is responsible for assessing the internal and external factors that can affect project outcomes, leverage problem solving skills to ensure project plans deliver on time as well as work with stakeholders to inform the strategy and roadmap for technology initiatives. In addition, overseeing all aspects of a project such as timelines, scope, requirements, and sprint management to ensure the initiatives stay on track.

　　We'll trust you to:

　　Set, develop and implement automation priorities aligned to strategic initiativesThrough an agile framework, deliver automation solutions across Employee Support workflows, taking a hands-on approach to driving incremental change and improvementsManage automation projects that streamline product and service problems, make decisions, and prioritize work to stay on track towards business deliverablesDevelop a roadmap for automation opportunities-Leverage data/evidence-driven approach to determine project success criteria, monitor results, and measure impactCommunicate with and manage business and cross departmental stakeholders at all levelsUnderstand industry trends in the customer service automation space to contribute to the development of our internal tools-Promote team synergy among operational partners, stakeholders, and vendorsIdentify impediments and take a proactive approach at finding ways to remove roadblocksEffective decision-maker to balance risks and benefits for overall good of the organizationTake a hands-on approach towards implementing automation opportunitiesManage tasks related to maintenance and administration of automations for Employee Operations

　　You'll need to have:

　　Minimum 5 years' experienceBachelor's Degree or equivalent related experienceExperience developing in low/medium code tools to orchestrate and automate processesAdvanced coding skills in PythonExperience with ServiceNow app engine and no code/low code solutions a plusExperience with RPA, scripting, and utilizing common libraries and APIs in codingExperience working in an Agile environment to deliver products and servicesExperience writing both functional and technical documentationProven track record leveraging data to make insights and inform the project strategy such as Excel to analyze dataThe ability to articulate ideas and garner support for initiativesAbility to build strong relationshipsStrong interpersonal and communication skills, with a positive attitudeConsistent track record to work autonomously

　　Does this sound like you?

　　Apply if you think we're a good match. We'll get in touch to let you know that the next steps are, but in the meantime feel free to have a look at: https://www.bloomberg.com/company/what-we-do/

　　Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

　　Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected] (Americas), [email protected] (Europe, the Middle East and Africa), or [email protected] (Asia-Pacific), based on the region you are submitting an application for.