Job Description

　　About the Organization:

　　The Executive Office of Health and Human Services is the largest secretariat in state government and is comprised of 11 agencies and the MassHealth program. Our efforts are focused on the health, resilience, and independence of the one in four residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth. The Executive Office of Health and Human Services directly touches the lives of slightly more than 1 in 4 residents in the Commonwealth - some of our most vulnerable children, youth, adults, and elders. HHS provides access to medical and behavioral health care, substance misuse treatment, long term services and support, and nutritional and financial benefits to those with low incomes. We connect elders and individuals with disabilities with employment opportunities, housing, and supportive services. We steer troubled youth towards a more successful path and do everything possible to keep children in our child welfare system safe. We support individuals who are developmentally disabled, mentally ill, blind, deaf or hard of hearing.

　　About the Role:

　　EOHHS is seeking a Business Analyst to join the Department of Children and Families (DCF) Application Development team and contribute to a critical and highly visible project within EOHHS. The Business Analyst will be responsible for assisting with, developing, and supporting Child Welfare Information Systems. The incumbent will act as a liaison between assigned business areas and technical teams, analyzing complex business problems to be solved with automated systems. The Business Analyst will work with business users and management to interpret and translate agency policies, business rules, and requirements into appropriate solutions.

　　The position puts a strong emphasis on understanding of child welfare practices and analytical skills to improve child welfare outcomes by automation of business and workflow. Additionally, the role is responsible for continued field analysis while always looking for trends and ways to improve processes for support.

　　The primary work location for this role will be at 600 Washington St, Boston, Massachusetts 02111. However, this position is currently a remote, telework position. The candidate would be expected to report to the primary work location with 24-hour notice occasionally and regularly if/when telework guidelines change.

　　The work schedule for this position is Monday through Friday, 8:45 AM to 5:00 PM EST. Intermittent travel may be required to DCF area offices or DCF Training Facilities in Massachusetts.

　　Duties and Responsibilities:

　　Evaluate business processes, anticipate requirements, decompose high-level information into details, abstract from low-level information to a general understanding, distinguish user requests from underlying true needs, uncover areas for improvement, and develop and implement solutions.Document requirements specifications according to standard processes and templates.Conduct integration testing of software to facilitate change management and quality assurance, including the development and implementation of standard test scenarios based on defined user stories.Conduct application training as needed to ensure the end users of the business applications fully understand all features and functionality.Manage change management issues related to new development requests and provide level II production support.

　　Preferred Knowledge, Skills, and Abilities:

　　Five (5) years of experience in business analysis or other related experience with excellent knowledge of analysis and design standards.Acccounting/Finance background or experience is preferred.Domain knowledge of large Child Welfare systems will be a plus.Proven experience with Agile Methodology.Experience with Jira and Confluence preferred.Demonstrated experience with analysis tools such as TOAD for ORACLE software.Strong competency in Microsoft O365 applications such as Excel, Visio, and Teams.Must be self-motivated with strong diagnostic and problem-solving skills.Proven track record of capturing solid requirements that meet business needs and set the foundation for designing high-quality, flexible, scalable, and maintainable solutions.Demonstrated ability to work independently and within project teams, providing relevant system analysis services.Highly analytical, able to independently analyze, document findings and recommend solutions.Excellent written and verbal communication skills with the ability to clearly and effectively communicate technical concepts to various audiences.Excellent interpersonal skills necessary to interact effectively with project managers, developers, business analysts, systems analysts, SQA analysts, business users/stakeholders, and data processing personnel of other agencies and companies.

　　Education and Certifications:

　　Bachelor's Degree in Information Systems, Business Administration or other related field, or equivalent work experience.PMP, IIBA, and/or ABAC Certifications are a plus

　　Pre-Offer Process:

　　A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

　　Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

　　Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

　　If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

　　For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2.

　　Qualifications

　　First consideration will be given to those applicants that apply within the first 14 days.

　　Please see Preferred Qualifications.

　　Comprehensive Benefits

　　When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

　　Want the specifics? Explore our Employee Benefits and Rewards!

　　An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

　　The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.