Home
/
Customer Service
/
Branch Customer Service Representative - Palm Beach Gardens, FL
Branch Customer Service Representative - Palm Beach Gardens, FL-March 2024
Lehigh Acres
Mar 17, 2025
ABOUT THE AUTO CLUB GROUP
Representing more than 13 million members, The Auto Club Group is one of the largest clubs in the national AAA association. ACG employs more than 10,000 people and covers a 14-state region consisting
5,001 - 10,000 employees
Insurance, Travel and Hospitality
VIEW COMPANY PROFILE >>
About Branch Customer Service Representative - Palm Beach Gardens, FL

  It's a great time to join AAA The Auto Club Group!

  JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

  Job Type:

  Full time

  Exempt/Non Exempt:

  Hourly

  Job Description:

  Job Description

  A DAY IN THE LIFE of a Branch Customer Service Representative

  The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

  Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products. Generate leads, update members on travel and insurance specials, and provide travel information Respond to customer inquiries and refer to senior staff or agent when appropriate

  Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate Provide administrative support to the travel and/or insurance sales staff during peak periods Conduct outbound promotional calls for insurance and/or travel products Other duties as assigned

  HOW WE REWARD OUR EMPLOYEES

  Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $13,67 - $21.26 with additional incentives and an annual bonus potential based on performance.

  ACG offers excellent and comprehensive benefits packages:

  Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, and rewards and much more

  Excellent Opportunities to Build a Career Path:

  The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:

  Other Branch positions - Field Insurance Sales Agent, Travel Agent or Other Departments such as: Call Centers (ERS, Sales and Service, etc.) Automotive Services Claims Underwriting and more

  WE ARE LOOKING FOR CANDIDATES WHO:

  Required Qualifications:

  Education:

  High School Diploma or equivalent

  Work Experience:

  Working in a customer focused environment Providing customer focused service and timely solutions to problems Microsoft Office applications Taking personal responsibility in seeking solutions to problems Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

  Successful candidates will possess:

  Passion and enthusiasm for working with people Basic mathematical calculations to accurately perform monetary transactions Communicate effectively (verbal and written) with others in a work environment Work effectively in a team environment Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility Work under pressure in a high volume, fast paced customer service environment Work irregular hours including holidays and weekends (may include community events)

  Work Environment

  This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

  Who We Are

  Become a part of something bigger.

  The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

  By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

  And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

  We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

  To learn more about AAA The Auto Club Group visit www.aaa.com

  Important Note:

  ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

  The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

  The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

  Regular and reliable attendance is essential for the function of this job.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Customer Service Associate
Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Cust
Customer Service Representative - Open to Fresh Graduates
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecti
Teller Cochran's Crossing
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work
Tactical Uniformed Loss Prevention Customer Service Associate
All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the ever
Cust Service Rep, Quezon City
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecti
Teller Part Time South Los Angeles
Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our Well Life approach to supporting employees' career aspirations, work-life balance
Tactical Loss Prevention Customer Service Associate
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to st
Client Service Coordinator - 002274
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterin
Client Service Coordinator - 000790
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterin
Regional Banker/Teller
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved