Home
/
Project Management
/
BPO Senior Manager
BPO Senior Manager-March 2024
Lincoln
Mar 17, 2025
ABOUT NTT DATA SERVICES
NTT DATA Services is a top global IT services provider with 130,000+ employees in more than 50 countries.
10,000+ employees
Consulting, Technology
VIEW COMPANY PROFILE >>
About BPO Senior Manager

  Req ID: 236393

  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

  We are currently seeking a BPO Senior Manager to join our team in Lincoln, Nebraska (US-NE), United States (US).

  Basic Qualifications:

  Series 6 and 63 license required

  8 years of relevant Customer Service experience

  2 years leadership experience

  Background with Variable Life & Annuity Insurance.

  Responsilibilities:

  Accountable for the day-to-day Contact center and back office processing Operations of Variable Life & Annuity Insurance products managing processes, improvement programs and initiatives.

  Manages a staff of professional level team members or manages a team through direct or lower-level supervisors/Team Leads. Defines roles and responsibilities. Contributes to standards around which others will operate. Establishes and influences operating policies. Plans for a customer service future needs and operations. Contributes to policy/ program development. Manages impacts of Contact center and back office processing functions- Training, WFM, Quality, MIS, Analytics, Talent Management and IT Manages related costs and budget

  Leadership

  Sets project timeframes and priorities based on project objectives and ongoing assignments. Provides guidance and technical advice and becomes actively involved as required. Adapts communication techniques for audiences at multiple internal/external levels. Counsels and motivates team members on performance. Frequent contact with internal and external contacts at various management levels to obtain and allocate resources and complete specific phases of projects. Builds cross-functional partnerships. Identifies business opportunities. Assumes responsibility to interact with Clients on performance and drivers to change

  Key Differentiators

  Involved in developing, implementing and managing Customer services areas of support programs, training and operations. Organizes cross-functional work teams, applies professional project management skills, and provides team leadership to obtain project goals and objectives. Establishes operational objectives and assignments, and delegates assignments to subordinate leaders.

  #INDBPO

  For more information, please send resume to [email protected]

  About NTT DATA Services

  NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

  NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

  Job Segment: Project Manager, Consulting, Manager, Technology, Management

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Digital Adoption Senior Consultant
Overview This Run the Bank position is responsible for guiding the content for the Digital Adoption function within Associate Technology Support. This role is focused on promoting, improving, and sim
Project Manager II
Description Kforce has a client that is seeking a Project Manager II in Schaumburg, IL.Responsibilities: Project Manager II will develop a detailed project plan to manage a SIM card migration process
Project Manager, NA Shared Services
Position Description Job Summary What's the job? This is a hybrid role with a candidate ideally working out of our Malvern, PA offices, but can also consider someone in the Boston/Worcester, MA area
Dec 20, 2023
Summary- The Account Services Vice President will oversee employees of the New Accounts and Account Maintenance teams. As the Account Services leader on site, responsibilities will include the day-to
Infrastructure Security/Project Manager - Assistant Vice President
Job Description: Job Title: Infrastructure Security/Project Manager Corporate Title: AssistantVice President Location: Jacksonville, FL Overview We are looking for a senior technical project manager
Project Manager, Brand Activation & Events - Americas
Your role Your role : Are you passionate about branding, sponsorships, and events? Are you skilled at managing multiple projects? Do you understand how to leverage our brand for marketing and busines
Senior Financial Auditor
Discovery is at the centre of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores. We are part of the TJX Family which inclu
Technical Project Manager
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver
Manager, Category Strategy
Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for thi
EAM Senior Business Analyst
As the Senior Business Analyst, you will report to the Assistant Director for Digital Transformation and will be responsible for building a team of analysts that are able to work with our engagement
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved