Job Posting End Date: January 03

　　When you join the team at Unum, you become part of an organization committed to helping you thrive.

　　Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

　　Award-winning cultureInclusion and diversity as a priorityPerformance Based Incentive PlansCompetitive benefits package that includes: Health, Vision, Dental, Short & Long-Term DisabilityGenerous PTO (including paid time to volunteer!)Up to 9.5% 401(k) employer contributionMental health supportCareer advancement opportunitiesStudent loan repayment optionsTuition reimbursementFlexible work environments

　　*All the benefits listed above are subject to the terms of their individual Plans.

　　And that's just the beginning...

　　With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

　　General Summary:

　　What Makes Unum Unique?

　　We want you to have more than a job; we want you to have a career where you can grow by developing and harnessing your strengths. As a benefits company, we help other companies care for their employees by providing a financial safety net. As a market leader, we lead by example by ensuring our employees know they are valued and giving them the best opportunity to succeed professionally and personally.

　　Here's how we do that:

　　Award winning culture

　　Prioritizing inclusion and diversity

　　Stellar benefits

　　Generous PTO (including paid time to volunteer!)

　　Up to 9.5% company contribution to 401K

　　Mental health support

　　Career advancement opportunities

　　Student loan repayment options

　　Tuition reimbursement

　　And that is just the beginning...

　　Every role at Unum is meaningful. With the help of our 10,000 employees, we protect over 39 million people worldwide during life's ups and downs. Whether claimants are expecting a new family member or going through a tough loss, we are here to support them and make the process as easy as possible. Help us help others and join our incredible team today!

　　This is an entry level position of a Billing Experience Consultant three-tiered career path. Billing Experience Consultant's partner with other departments to ensure the accuracy of invoices, correspond with clients to follow up on outstanding payments, and resolve billing related issues. Work is performed under general supervision according to established guidelines. This position is a customer facing role that services the following products: Unum Group, Colonial Life, Voluntary Benefits while delivering a consistent and predictable quality billing experience. The ideal candidate would be a highly motivated individual with an attention to detail, problem solving and a positive attitude while working in a fast-paced environment. This position is a key contributor to building customer loyalty which drives positive persistency and supports achieving top and bottom-line growth objectives for Unum.

　　Principal Duties and Responsibilities

　　Responsible for policy administration and the coordination of activities associated with Stop Loss billing on the ESL platform.Support, educate, and resolve billing inquiries and research from external and internal partnersPerform comprehensive audits including, but not limited to, enrollment activity, premium remittance and allocation, compensation validation and policy changesDrive customer satisfaction by managing and prioritizing the high volumes of email and phone inquiries from internal and external customersAbility to work and collaborate effectively across functional teams to identify and resolve customer billing issues. This may involve working with individual policyholders, plan administrators, client services and field partners, implementation managers, underwriting partners, and brokers or third-party administrators as neededManage and analyze various daily, weekly, and monthly financial reports and data (Daily Registers, Suspense Accounts, and Due and Unpaid reports at group and policy level) and take appropriate actions as neededAccountable for individual and team level metrics to ensure that departmental goals are metUnderstand and apply all company policies and procedures to ensure service standards are metAssists in improvement opportunities (assisting with projects and piloting new workflows and procedures).Maintain high quality standards and accuracy on all interactions and outputsAssist field partners and implementation managers with billing timeline development for new and reenrolled accounts, including change and deduction needs. Obtaining initial premium payment for enrollments events.May perform other duties as assignedCommit to own personal development.

　　Job Specifications

　　Bachelor's degree preferred or equivalent, relevant business experience required.2-4 years industry-related experience in a customer service role.Strong customer service orientationEffective communication and collaboration skills, both verbal and writtenAbility to multi-task in a fast-paced environment; Good organizational and time management skillsGood interpersonal negotiation, persuasion, and conflict management skillsStrong Excel skillsSolid research and problem-solving skills, with the ability to make sound business decisionsSolid mathematical aptitude, analytical skills, and attention to detail.Solid understanding of insurance marketplaceThis position is open to different levels based on experience.

　　Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

　　The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

　　$40,000.00-$72,000.00

　　Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

　　Company:

　　Unum