Home
/
Customer Service
/
Bilingual Customer Service Representative
Bilingual Customer Service Representative-March 2024
Kalamazoo
Mar 17, 2025
About Bilingual Customer Service Representative

  Bilingual Customer Service Representative

  The Consumers Credit Union team is looking to hire a passionate Bilingual Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will provide exceptional service to enhance member relationships and exceed member expectations - in-person, over the phone or virtually.

  Our ideal candidate has a great attitude, strong attention to detail and can effectively cross-sell products and services to our members to meet their financial needs. This role needs to have the ability to make decisions.

  As an employee of Consumers Credit Union, you are genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader.

  What you will do:

  Provide excellent member service.Respond to member communications and inquiries in a timely matter, using such opportunities to provide outstanding service and grow credit union products and services.Proficient in diffusing difficult member situations and resolving member concerns.Open new accounts for members, including IRA accounts. Process IRA transactions; demonstrate online banking and Bill Pay to members; handle debit cards and payroll; direct deposit and disbursements requests.Originate loan applications, make recommendations for approval or denial, and obtains applicable loan documents for successful loan closings. Fully documents loan applications prior to submitting for loan approval (notes, ratios, assets, liabilities, employment, etc.).Grow relationships through follow-up, including timely action and documentation in the Customer Relationship Management system.Possess a working knowledge of business services, accounts, and transactions. Able to establish new business account relationships and perform account maintenance.Process member transactions such as deposits, withdrawals, loan payments, cash checks, credit card and line of credit advances.Consistently establish and build relationships with members to grow overall membership base.Use empathy and build rapport on each interaction.Actively listen to determine member needs.Educate members on products and services.Provide support (Online Banking, Text Banking, Bill Pay, etc.) to members, including demonstrations.Refer new Business Account relationships and perform account maintenance.Recognize and act upon referral opportunities to achieve individual sales goals.Process daily teller area operations including money orders, ATMs, night depository, and performing select overrides.Sustain teller balancing standards and accuracy.Demonstrate knowledge of all Consumers products and services.Uphold member confidentiality.Follow security guidelines.Compliance with the Bank Secrecy Act, OFAC and USA Patriot Act including Member Identification Program, member due diligence, accurate completion of CTR information, and reporting of suspicious activities to the BSA Compliance Department. What you'll bring to the table:

  High school graduate or equivalent.Professional appearance, builds rapports with members, and enjoys working with people.Excellent written and verbal communication skills.Cash handling and basic math skills.Knowledge of current technology. Able to easily navigate multiple software environments. What you didn't know about the team: 

  At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.

  Perks:

  Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don’t forget, loan discounts.

  We are committed to Equal Employment Opportunity.

  We are a proud Veteran & Military Friendly Employer. 

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
2024 Bloomberg Customer Support Representative Early Professional Program (Mandarin Speaker) - April 2024
The Company: Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision mak
Regional Banker/Teller
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work
Customer Service Associate - Temporary
Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Cust
Customer Escalation Specialist
#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our
Senior Fraud & Claims Operations Representative
About this role: Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Fraud & Claims Management within Consumer, Small Business Banking. You will provide our customers
Client Service Associate, Bilingual English and Spanish (Class of 2024)
OVERVIEW: Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, an
Part Time Teller
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work
Teller Part Time
Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our Well Life approach to supporting employees' career aspirations, work-life balance
Client Service Associate (Class of 2024)
OVERVIEW: Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, an
Pharmacy Customer Service Associate
Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.In ac
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved