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　　What We'll Bring:

　　&bull Manage all consumer's interactions within required parameters, inclusive of calls, emails and other tasks will be determined from time to time by the Team manager.

　　&bull Where required, capture all consumer's details and data relevant to the call/ service interaction accurately and efficiently.

　　&bull Resolve all consumer's queries with willingness, appropriate tone, and language within acceptable time frames per company policies and procedures, where resolution is not immediately possible, ensures follow-up action is taken, and provide feedback to the consumer.

　　&bull Provide an exceptional customer experience to our consumers, by anticipating their needs and proactively championing and resolving their issues, and utilizing all the resource tools available.

　　&bull Ensures that all product, system, process, and policy knowledge is current to ensure that all oral and written communication, including emails, consistently demonstrates a knowledgeable and professional tone.

　　&bull Where applicable educates the consumer on TransUnion Canada Credit Bureau Products and Processes as well as applicable regulatory information.

　　&bull Ability to work according to all individual targets to achieve departmental Service Level agreements (i.e. Schedule Adherence, Quality Assurance, Average handling/turnaround time, Productivity Requirements) as well as Adherence to company and departmental policies, procedures, and Compliance.

　　What You'll Bring:

　　&bull Matric (Grade 12 Matric/A' Levels/ High school certificate) or equivalent is required.

　　&bull Preferable to have at least 2 years of working experience in Customer Service, (Inbound and Outbound).

　　&bull Excellent French spoken and written communication skills, with a good command of English.

　　&bull Excellent customer service skills, including strong listening skills, ability to deal with irate consumers regularly. &bull .

　　Impact You'll Make:

　　A self-starter with strong initiative, the ability to demonstrate a readiness to make decisions, take the initiative, and originate action.

　　&bull Ability to work remotely, independently, and have a strong sense of duty.

　　&bull Excellent interpersonal skills and ability to work in a team.

　　&bull Highly computer literate

　　TransUnion Job Title

　　Administrator II, Consumer Operations Support