About The Program

　　At Pega, we understand that life happens. Whether you took a break to welcome a new family member, support a loved one, serve in the military, explore the world, or embark on a career shift through education, we're committed to smoothing your return to the workforce.

　　Pega's Return-to-Work program is a 16-week paid Returnship for experienced professionals who have at least 5 years of experience and are returning to the workforce after taking a career hiatus. This is your chance to showcase your expertise, refresh your knowledge, contribute to meaningful projects, and relaunch your career!

　　The program will provide specialized onboarding and professional development opportunities including mentorship and skills trainings in partnership with reacHIRE to help you acclimate.

　　Meet Our Team:

　　This is a fantastic opportunity to join a diverse and growing Human Resources team as a Benefits Analyst. You will be part of our Global People Operations team, working to drive a seamless employee experience at all levels of the organization

　　Picture Yourself at Pega:

　　The Benefits Analyst partners closely with the Americas Benefits Program Leader. The Benefits Analyst manages all AMS benefits administration and associated benefits questions escalated within our Case Management ticketing system. The Benefits Analyst will actively train our Tier 1 staff to increase knowledge and support for Benefits related inquiries. Additionally, the Benefits Analyst coordinates all new hire and employee communications regarding various well-being programs, renewals, enrollments and initiatives throughout the year.

　　What You'll Do at Pega:Resolve all escalated Benefits tickets within our Service Management ticketing systemMaintain and audit our Service Management data, providing analysis and trends to our Benefits LeaderAudit and maintain accurate employee demographic data for benefits enrollment purposesComplete accurate benefits-related forms and documentation requested by employees and vendorsIn conjunction with the CoE, work to ensure Benefits related content is up to date and accurate to drive employee Self ServiceRun Bi-weekly New Employee Orientation Session on Benefits EnrollmentManage communications and benefits enrollment for all New Hires for the AmericasManage all Leaves of Absence and accommodation programs via partnership with Benefits VendorsManage internal benefits programs (commuter benefits, HSA contributions, etc.) by maintaining enrollments and partnering with relevant partners to ensure benefit is administered properly and optimally.Manage communication with the CoE and vendors regarding enrollment for Qualified Life Events, annual enrollment, International Transfers and termination/offboarding for the US, Canada and BrazilCOBRA AdministrationSupport various reporting and make available to key stakeholders; LOA, Payroll, etc.Be a liaison between employees and benefits vendors to administer benefits according to Pega's policies and resolve complex inquiriesWork with Benefits CoE to optimize/streamline/advise on the administration of BenefitsSupport cyclical Benefit related initiatives and the PegaUp! well-being program administrationManage the payroll deductions and employer contributions in collaborate with payroll and ensure they are processed accurately and in a timely mannerTest Benefits Enrolment system (as required) to help ensure positive employee experienceEnsure all Standard Operating Procedures are documented and maintained for scope of workResearch market trends regarding benefits and partner with the Benefits Program Leader to continuously improve our employee experienceWho You Are:

　　You are a highly energetic and organized candidate who shows initiative. You are experienced in working with confidential information and managing various competing priorities. You enjoy meeting with employees, presenting at New Hire Orientation, and responding to escalated benefits queries in a timely manner.

　　What You've Accomplished:2+ years HR/Benefit administration experienceAbility to manage multiple priorities and work in a fast paced groupAbility to work effectively in a team based, dynamic environment, collaborate, share knowledge and also workPega Offers You:Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunitiesAn innovative, inclusive, agile, flexible and fun work environment#LI-DV1

　　Job ID: 19991