Responsibilities

　　About Us:

　　ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.

　　Why Join Us:

　　Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

　　Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

　　To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

　　At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

　　Join us.

　　About the Team:

　　The HR operations team, endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers.

　　Responsibilities:

　　- Collaborate with local HROP for LATAM countries benefits operations, including but not limited to: building benefits operations process, daily administration, benefits renewal, vendor management, benefits compliance, billing and reconciliations;

　　- Support US benefits daily administrations, including but not limited to: benefits enrollment/termination/QLE approval, monitoring benefits email alias to answer employee questions, processing tier 2 Oncall tickets in the pacific time zone, and LOA administration;

　　- Manage various benefits vendors, including new vendor implementation, weekly and monthly billing management, monitor vendor usage and continually evaluate vendor performance based on SLA;

　　- Identify opportunities for automation from current workflow, and work with the internal HRIS team and external vendors to release human hours from manual work and improve data accuracy;

　　- Conduct the periodical audits to ensure the data integrity across platforms (HRIS, Benefits Admin system, and other vendor platforms);

　　- Create and update Standard Operating Procedures (SOPs) and Job Aids to provide instructions for the current benefits operations related tasks;

　　- Other benefits-related projects and responsibilities as applicable.

　　Qualifications

　　- Bachelor's degree and advantageous to have with 4+ years of Benefits Operations related experience, especially in LATAM region;

　　- Experience in Workday, ADP, Bswift, or other benefits administration system is highly preferred;

　　- Ability to work in a fast-moving environment, multi-tasking, and meet deadlines;

　　- Proficient in work language as English or Spanish will be a plus;

　　- Strong analytical, problem-solving, humility, flexibility, and good interpersonal and customer facing skills.

　　TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

　　TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected].