Reference #: 47d76f94-ac15-478b-8cd0-931fb14495aeDescription

　　The AVP of IT Operations will lead the effective and efficient management of all ITS support services functions for the Credit Union including the Helpdesk. The role will ensure the stability and availability of information systems. The role will oversee IT Operations, collaborate with stakeholders to develop technical strategies, and be integral to our BCP/DR strategies. Responsibilities include providing strong leadership, ensuring the smooth execution of key service management processes, maintaining information security, and participating in business continuity planning. The role involves anticipating system demands, recommending upgrades, and offering strategic oversight for the design, development, and support of IT systems. Additionally, the role will forecast future skill needs, provide leadership to the IT Operations team, and maintain strong relationships with senior business stakeholders. Responsibilities include but are not limited to:* Oversee ITS support service functions for the entire Credit Union, ensuring effective and efficient operations via ServiceNow.* Manage IT Operations, including implementation schedules, timelines, and maintenance of systems to ensure stability and availability.* Collaborate with stakeholders to develop technical operations strategies, adopt new technologies, and plan for capacity.* Responsible for working with the all necessary CU teams and developing a proper operations model including identification, escalation, and remediation policies and procedures.* Forecast future skill needs and provide leadership, coaching, and direction to the IT Operations team.* Provide leadership and direction for strategic and tactical activities, ensuring key service management processes are effectively executed.* Work with central IT teams to anticipate system demands, recommend upgrades, and be a primary participant in Business Continuity and Disaster Recovery planning.* Provide strategic oversight for the design, development, and support of IT systems and service management.* Set the strategy, objectives, and KPIs for support services delivery operations.* Strong experience coordinating Incident Management and other key ITIL processes.* Identifies, coaches, and develops talent within the Operations workforce.* Foster a culture of commitment, continuous improvement, and learning.EDUCATION:General and business knowledge equivalent to a bachelor's degreeEXPERIENCE:5-8 years of related experience; 3-5 years of leadership/management experienceSKILLS* Demonstrated progressive experience in the management of a technical support team* Experience managing service desk operations and strong knowledge of ServiceNow and ITIL* Proficient understanding of Applications Development, database architecture, and system integration* Demonstrable experience in strategic decision-making for infrastructure services* Excellent technical knowledge spanning Hosted, Public Cloud, Wintel, Network, End User Compute, Security, and Support Services* Strong leadership, planning, organizing, analytical, and problem-solving skills* Ability to interact professionally with stakeholders and lead teams through operational challenges* Self-motivated with a "can-do" attitude and quick learning capability* Excellent communication skills, both written and verbal, with the ability to articulate complex issues logicallyCOMPETENCIES* Effective knowledge* Accountability and self-management* Teamwork and leadership* Communication* Innovation and problem-solvingWORKING CONDITIONS/PHYSICAL DEMANDS* Ability to communicate effectively in English, both orally and in writing* Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading* Ability to sit for extended time periods* Sufficient manual skill for operation of PC keyboard and othe standard office equipment* Ability to travel, including occasional overnight travel* Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objectsWelcome! You made it to the job description page!At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.Company Culture is at Our CoreIf there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongs. Everything we do is in the best interest of all of us.What WE BelieveOur Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life's moments and milestones.Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.Company Perks: Quick ReferenceCompetitive compensation with career growth opportunities, job security, annual increases and bonus potentialNationally recognized 401K with up to 10% company match that helps you prepare for your futureA multitude of benefits and incentives to stay mentally and physically healthyAssociate Tuition Assistance - WE may help cover the cost for your continuing education courses or degreeAffordable cost sharing arrangement for three different medical plans, dental plan and vision plan11 paid holidays and plenty of paid time off for life, vacations, staycations, and restWE commit to providing a healthy work/life balance - to support all the other parts of life that are important to youWE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your wayWith faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new childMake an impact through volunteering with one of our local charities or enjoy networking with our members at a local community eventWE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunitiesOpportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our four established Associate Resources Groups (ARGs)Women in LeadershipDiversity, Inclusion and BelongingCare ConnectionsPEER (Peer Experience, Engagement and Recognition)Mandatory fun? Yes, please. Enjoy team building, special events, and our faM1ly atmosphereJoin a company that grows with you - personally and professionally.#LI-DS1

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the p