We are looking for an Automation Engineer to support our IT Customer Experience Systems Engineering Integrations and Automations team. As Zendesk scales, we are actively working to drive productivity and greater efficiency across the organization.

　　In this role you will develop software solutions using Integration Platform as a Service (iPaaS) and other low code/no code tools, as well as engineer code-based, cloud compute services. You will help the business automate manual and repetitive tasks and workflows, integrate and synchronize data across an array of SaaS business systems, and deliver engineering solutions and services to facilitate an easy, simplified and friction-free experience while using and supporting Zendesks products.

　　You will support our internal customers as an integration expert, contributing to all phases of the Software Development Lifecycle (SDLC): helping the business identify automation and data integration opportunities, work with analysts and project managers to capture requirements, participate in solution design sessions, build software using an agile scrum methodology, test solutions to meet high quality standards, release software on a predictable and planned schedule, and finally - provide internal business customers with dedicated support. You will be involved in implementing new tools and related integrations and will have an opportunity to learn, evaluate, and chip in to our tech stack of pioneering tools, to keep critical business systems and processes running efficiently.

　　You will work closely with a world-class organization of technology and business leaders to understand critical business processes, unblock manual challenges and help teams achieve their business goals, rapid growth and transformation.

　　The ideal candidate for this role has a consistent track record and passion for creative and scalable automation and working across the business to independently assess problems and deliver technology solutions.

　　What youll be doing:

　　Build out costs, benefits / value, risks, and alternatives to proposed software solutions, including workflow automations, business system integrations, and data pipelinesIdentify efficient tools for identified use cases and collect business requirements.Design, develop, document, test and deploy custom engineered solutionsDiagnose and understand the impact of automation with other systems. Collaborate with IT to ensure application & systems architecture & security guardrails & governance are adhered to fix application problems and propose optimal resolutionsEffectively communicates technical solution implementation project plans, action requirements to team members and partners, provide updates on project status and achievement

　　What you bring to the role:

　　3+ years of automation or integration engineering work experience with demonstrated capability to perform job responsibilities through previous experience and educationProficient in workflow automation tools or an iPaaS: e.g., Workato, ServiceNow, Dell Boomi, (Salesforce) Mulesoft, Salesforce Flowbuilder, Tibco, Jitterbit, Snaplogic, Tray.io, Informatica, OracleProficiency in development using Cloud platform technologies, specifically, Amazon Web Services (E.g. AWS Lambda, AWS EC2, AWS API Gateway, AWS SNS and SQS, AWS EventBridge, AWS Kinesis, AWS CloudFormation, AWS CloudWatch), however, any Cloud platform like Google Cloud Platform (E.g. Google Cloud Functions, Google Cloud Run, Google Cloud Integrations, Google Big Query) or Microsoft Azure (E.g. Azure Functions, Azure API Management) is acceptableDirect experience working on integrations between common SaaS business applications (E.g.Salesforce, Zuora, Netsuite, Coupa, GSuite, Workday, Eloqua.) and various databases (E.g. DynamoDB, Redshift, Aurora, Snowflake, Big Query) and data store technologies (E.g. AWS S3, Google Cloud Storage, Azure Storage)Hands on experience working with RESTful APIsExperience working with a source control code repository, such as Github and ci/cd tooling (E.g. Github Actions, Travis, Jenkins)Good understanding of IT technology landscape & architecture & passion for keeping up-to-date on novel technology ecosystem tool and process innovationsBA/BS or equivalent work experience in Information Technology, Computer Science or related fieldsFluent in EnglishStrong analytical, communication and critical thinking skillsAbility to thrive and function in an agile environment, prioritize tasks & responsibilities

　　Preferred qualifications:

　　Experience building serverless applications using tools like the Serverless Framework, AWS SAM, CDK, Serverless Stack, AmplifyExperience developing RESTful APIsExperience building Apache Airflow DAGs and working with Hashicorp TerraformPrior experience with languages such as Javascript, NodeJS, TypeScript, Python, Java, Ruby, C. C++, C#, Scala, Go, Groovy, Lua, VBAExperience building optimized SQL queriesExperience with Bash and other shell scripting languagesExperience with Datadog, Splunk, New Relic or other observability toolsAgile methodology knowledge; Scrum knowledgeExperience using Atlassian tools like Jira and Confluence a plus

　　#LI-BP1

　　The Poland annualized base salary range for this position is zł138,000.00-zł208,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.