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Associate Technical Support Engineer
Associate Technical Support Engineer-February 2024
Tokyo
Feb 18, 2025
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About Associate Technical Support Engineer

  To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

  Job Category

  Customer Success

  Job Details

  About Salesforce

  We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

  CRM Analytics 製品のエキスパートとして、お客様が直面している課題の技術的インターフェースを担っていただきます。テクニカルサポートエンジニアは、お客様を成功に導く専門家です。高い技術力と迅速、丁寧、的確なサポートサービスを提供し、顧客満足度を最大化することで、Salesforceの成長に貢献することをミッションとしています。職責には以下が含まれますが、これらに限定されるものではありません。

  担当製品(CRM Analytics)における技術的な問題のトラブルシューティングを含むソリューションの提供お客様の期待値を管理し、優れた顧客体験を提供卓越した分析、トラブルシューティング、および問題解決の専門知識の提示開発部門やSREチームと緊密に連携したソリューションの提供プレッシャーのかかる状況下でのマルチタスクと効率的な業務遂行担当分野の製品機能における技術的専門性の確立および保持周囲のメンバーと積極的に助け合い、チームパフォーマンスの最大化に貢献業務に関連するトレーニングへの積極的かつ継続的な参加ナレッジ文書の作成と管理

  必須要件:

  学位または同等の関連職務経験尚可文書および口頭での優れたコミュニケーション能力エンジニアリング、プログラミング、またはテクニカルサポートの実務経験ウェブ、アプリケーション、データベースサーバーの役割などシステム構成の理解Webアプリケーションの開発• デバッグ経験HTML、JavaScript、CSSなどのWeb技術に関するトラブルシューティング/原因切り分けのスキルデータベースの概念、データ管理(RDBMS)、SQLの経験ネットワークおよびデータ通信技術の理解:DNS、SSL、ファイアウォール、各種通信プロトコルの全般知識日本語(流暢な会話および読み書き)/ 英語(読み書き必須、会話尚可)

  推奨要件:

  Salesforce製品またはその他のクラウドベースのテクノロジーの経験カスタマーサポートまたはカスタマーサービスでのお客様対応の実務経験Salesforce 認定資格Certified Salesforce AdministratorCertified Application BuilderTableau CRM & Einstein Discovery Consultant

  Accommodations

  If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

  Posting Statement

  At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

  Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

  Salesforce welcomes all.

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