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Associate Technical Support Engineer
Associate Technical Support Engineer-February 2024
Tokyo
Feb 18, 2025
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About Associate Technical Support Engineer

  To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

  Job Category

  Customer Success

  Job Details

  About Salesforce

  We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

  日本と韓国のお客様がSalesforce CRMに対して直面されている技術的な課題や疑問を解決するサポートエンジニアを募集しています。このポジションは多方面の製品知識を備え、韓国と日本の様々な部門と連携し、問題を解決することでCustomer Successを実現する専門家です。チームワークを重視し、積極的に助け合いながら、共に発展していく方を探しています。

  高い技術力と迅速、丁寧、的確なサポートサービスを提供し、顧客満足度を最大化するだけではなく、チームのパフォーマンスを最大化するための支援をすることで、当社の成長に貢献することをミッションとしています。一方、お客様を常に中心に考えながらも、チームとして楽しみ、Salesforceの1-1-1モデルを通じて社会に継続的に貢献することも大事にしています。

  職責には以下が含まれますが、これらに限定されるものではありません。

  職責

  韓国語と日本語でSalesforce CRMのトラブルシューティングお客様の期待値を管理し、優れた顧客体験を提供卓越した分析、トラブルシューティング、および問題解決の専門知識の提示プレッシャーのかかる状況下でのマルチタスクと効率的な業務遂行Salesforce CRMの多方面における複数スキルの取得周囲のメンバーと積極的に助け合い、個人やチームのミッションを完遂積極的に意見を出しチームのオペレーション改善に貢献グローバルサポート/開発部門との連携業務に関連するトレーニングへの継続的な参加

  必須要件

  学位または同等の関連職務経験尚可文書および口頭での優れたコミュニケーション能力エンジニアリング、プログラミング、またはテクニカルサポートの実務経験ウェブ、アプリケーション、データベースサーバーの役割などシステム構成の理解ネットワークおよびデータ通信技術の理解: DNS、SSL、ファイアウォール、各種通信プロトコルの全般知識クレーム対応経験、各種ステークホルダーとの調整• 折衝経験韓国語 (流暢な会話および読み書き) / 日本語 (流暢な会話および読み書き) / 英語 (読み書き必須、会話尚可)

  推奨要件

  Salesforce製品またはその他のクラウドベースのテクノロジーの経験ウェブ、アプリケーション、データベースサーバーの開発• デバッグ経験HTML、JavaScript、CSSなどのウェブ技術に関するトラブルシューティング/原因切り分けのスキルカスタマーサポートまたはカスタマーサービスでのお客様対応の実務経験Salesforce 認定資格Certified Salesforce AdministratorCertified Application BuilderSales/Service Cloud Consultant

  Accommodations

  If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

  Posting Statement

  At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

  Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

  Salesforce welcomes all.

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