About the Role

　　Uber Direct is a new business that focuses on last-mile delivery across all verticals - Online Food Delivery, Grocery, Retail, E-commerce - empowering merchants to deliver orders generated on their own channels (outside of Uber's marketplaces) with the most convenient experience. Direct is rapidly growing the ways in which Uber connects the world.

　　We have developed partnerships with Merchants across a variety of retail verticals including Grocery, Convenience, Pharmacy, Apparel, Electronics, and many more. All this to say, we are seeking a Strategic Account Manager to join our growing Account Management Team!

　　As a Strategic Account Manager, you will serve as a trusted partner to our Merchant Partners, developing long-lasting relationships to support and grow their business on our platform. You will work collaboratively with sales, operations, product, and other technical counterparts to develop, implement, and automate critical business processes to better manage the day-to-day performance of our merchants. At its core, we are seeking an individual who:

　　Remains Calm, Cool & Collected: You find focus in fast-paced, sometimes ambiguous environments. Whether it's a new challenge for you or the organization, you welcome them with open arms;Challenges the Status Quo: You possess an insatiable appetite to solve strategic problems by quickly getting to the core of an issue through investigation, data and analysis. Whether its internal leadership or a merchant executive, you voice your opinion for the betterment of the team; andDemonstrates Empathetic Leadership: You understand the importance of diversity in the workplace and are able to foster connections with your peers by putting people first and building personal relationships.

　　What You'll Do

　　Build and maintain strong customer relationships through proactive communication and customer serviceWork with customers to understand their needs and develop customized solutions tailored to their goalsAnalyze customer data to identify trends and opportunities for growthDevelop and implement strategies to increase customer satisfaction and loyaltyManage customer accounts and ensure timely payment of invoicesMonitor and report on customer feedback, trends, and insightsHandle customer inquiries and complaints in a professional and timely mannerWork collaboratively with other teams to ensure customer satisfaction

　　Basic Qualifications

　　2+ years experience in customer success or strategic account/partner managementGrowth mindset; willingness to work with uncertainty and in a fast-moving environment

　　Preferred Qualifications

　　3+ years experience in Account management, strategy, and/or operationsPrevious experience working with platform partners to drive onboardings and growth;Strong attention to detail and analytical; with excellent communication and interpersonal skills; andUndergraduate degree (i.e. BA/BS) preferred

　　For Chicago, IL-based roles: The base salary range for this role is $77,000 per year - $85,750 per year.

　　For San Francisco, CA-based roles: The base salary range for this role is $85,500 per year - $95,250 per year.

　　For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

　　Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

　　Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.