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　　The Associate Director, Workforce Management applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity, and human resource compliance). The Associate Director, Workforce Management requires a solid understanding of how organization capabilities interrelate across department(s). The Associate Director, Workforce Management assesses organizational staffing and identifies requirements and solutions to meet workforce objectives. Provides analysis of talent and staffing needs based on strategic planning at the enterprise level. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates.

　　The Associate Director, Workforce Management assesses organizational staffing and identifies requirements and solutions to meet workforce objectives. Provides analysis of talent and staffing needs based on strategic planning at the enterprise level. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates. Support organization operating seven days a week with morning, afternoon, and evening shifts.

　　Location: This position is Remote Nationwide. Potential for meeting travel 1-2 times per year

　　Hours: This position operates during traditional business hours, but occasional after hours or weekend work may be required

　　The responsibilities of this role include but are not limited to:

　　Applying knowledge of workforce management to ensure operations are efficiently staffed to meet the needs of our customersFostering positive relationships with operations to understand upcoming needs and changes in order to provide staffing guidanceBringing a curious mindset and being comfortable challenging assumptions in a positive manner to optimize resource allocation and marginsLeading a team of remote workforce management associates to provide real-time (intraday) staffing updates and adjustments, scheduling, long-term staffing models, reporting and analytics, and other workforce management support to the organizationBeing responsible for associate growth and developmentOverseeing workforce management needs for multiple lines of business and partnering with the operational leaders to deliver a positive associate experience while meeting customer needsServing as a trusted advisor and subject-matter expert for all workforce planning activities across OperationsContinuously assessing existing workforce plans to ensure practical business alignment and exhibiting the ability to lead cross-functional teams in the design of alternative approachesSetting strategic direction in coordination with the director of workforce management and operational leadersBeing comfortable working in a fast-paced environment supporting operations that occur 7 days a week

　　Required Qualifications

　　6 or more years of Workforce Management experienceSchedulingForecastingReal-Time (Intraday) MovementReporting and Analytics2 or more years of people management experienceComprehensive knowledge of Microsoft Word, Excel and PowerPointExcellent written and oral communication skillsStrong analysis, critical thinking, and analytical problem-solving skillsAbility to handle multiple tasks and deadlines with attention to detailMust be passionate about contributing to an organization focused on continuously improving consumer experiences.Demonstrated proficiency in workforce forecasting and planning, with a robust understanding of contact center operations and back-office operationsDemonstrated ability to lead and grow a team of workforce management focused associates

　　Preferred Qualifications:

　　Advanced DegreePrior experience in Process or Project ManagementExperience with VerintExperience scheduling a multi-routing environment

　　WAH Internet Policy Requirements:

　　To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

　　At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggestedSatellite, cellular and microwave connection can be used only if approved by leadershipEmployees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

　　Benefits:

　　Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:

　　Health benefits effective day 1Paid time off, holidays, volunteer time and jury duty payRecognition pay401(k) retirement savings plan with employer matchTuition assistanceScholarships for eligible dependentsParental and caregiver leaveEmployee charity matching programNetwork Resource Groups (NRGs)Career development opportunities

　　Interview Format:

　　As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

　　If you are selected for a first round interview, you will receive an email/text correspondence inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

　　Alert: Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana's secure website.

　　Scheduled Weekly Hours

　　40

　　Pay Range

　　The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

　　$123,800 - $170,400 per year

　　This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

　　Description of Benefits

　　Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

　　About Enclara: Pharmacia Enclara Pharmacia is the nation's largest full-service hospice and palliative care Pharmacy Benefits Manager, offering compassionate and cost-effective services to our most vulnerable patients. As a wholly owned subsidiary of Humana, Enclara works closely with hospice providers to reduce pharmacy costs, improve patient care and support caregivers through digital innovations, flexible medication access, one-on-one clinical support and excellent customer service.

　　About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

　　Equal Opportunity Employer

　　It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.