Associate Creative Element Innovation and Technology Specialist

　　At a glance

　　Position:Associate Creative Element Innovation and Technology Specialist

　　Primary locationMidland (MI, USA), Michigan, United States of America

　　Schedule:Full time

　　Date Posted:01/23/2024

　　Job Number:R2047718

　　At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

　　Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

　　About you and this role

　　Dow’s Creative Element team has an exciting opportunity for an Innovation and Technology specialist to join our Platform & Technology group. The Dow Creative Element team provides internal video production, graphic design, creative asset management and live event support. As a member of the team, you will provide technical expertise for production, video, and asset management systems, perform equipment management, and provide software and hardware support.

　　Responsibilities

　　Create/maintain system documentation, user guides, standard operating procedures.

　　Provide IT expertise for all Creative Element teams and provide interface into Dow IT processes.

　　Key focal point for production and equipment technology manufacturers.

　　Install, configure, and maintain hardware, workstations, and peripherals.

　　Execute all hardware and software upgrades.

　　Provide daily technical CE end-user support for software and hardware related issues.

　　Work with Platform Manager to implement Technology roadmap.

　　Work towards migrating Creative Element team to cloud- based solutions.

　　Provide creative solutions to integrate global studio resources.

　　Lead design and delivery of new public space technologies.

　　Maintain understanding of current and new technology.

　　Assist Engineering team with any hardware/software project requests.

　　Track and manage hardware assets.

　　Setting up and troubleshooting issues with Apple & Windows Devices.

　　Setting up new Apple Mac Devices.

　　Troubleshooting Fiber channel connectivity with user stations.

　　Setting up updates and installing/updating some software on the Macs.

　　Maintaining the SAN/Shared File system.

　　Replacing failed drives on the SAN.

　　Work with Quantum to resolve SLA tickets.

　　File/folder lifecycle maintenance.

　　Include Change Management and communication processes when changes are implemented.

　　Responsible for communicating changes prior to implementation.

　　ProvidePlatform Administrationsupport for several Creative Element tools and services including but not limited to the following: I500 LTO Library, Quantum Xcellis, Storage Maxon, ProSoft Engineering, Sony NOC, Vembu, Insydium, etc.

　　Work with SME for Digital Signage to provide ad-hoc technical support regarding Dow’s network infrastructure.

　　Stay up to date on latest technologies in the industry.

　　Accountable to provide technical requirements to maintain/improve the tools provided.

　　Qualifications

　　A minimum of a Bachelor's Degree or relevant military experience at or above a U.S. E6 ranking or Canadian Petty Officer 2nd Class (PO2/Sgt) Military ranking.

　　3-5 years of creative media experience, video production, advance technology platforms and/or digital arts.

　　Strong interpersonal skills and the ability to work with all levels and disciplines.

　　A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

　　Platform Administration Expectations

　　Performance optimization: Adjust system to optimize the platform for better performance.

　　Troubleshooting: Resolve or escalate technical issues to the vendor. Track all issues to understand where there are recurring gaps in service provided.

　　Upgrades and Updates: Ensure the platform hardware and software are up to date, secure and operating smoothly. Plan and execute platform upgrades and update to incorporate new features and security patches. Work with internal partners to understand the needs and share new features proactively.

　　Capacity planning: Evaluate system usage and plan for future scalability.

　　Training: Provide training and support for users and staff to maximize the platform’s efficiency and effectiveness

　　Documentation: Create and maintain documentation for system configurations, procedures and troubleshooting guides.

　　Communication: Share features and functionality with the team to raise awareness of system capabilities. Educate users on new features and best practices.

　　Additional notes

　　This position does not offer relocation assistance.Benefits – What Dow offers you

　　We invest in you.

　　Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.  You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

　　Here are just a few highlights of what you would be offered as a Dow employee:

　　Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.

　　Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.

　　Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.

　　Become a Dow shareholder through various employee stock programs.

　　Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.

　　Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.

　　Global Paid Time Off (PTO) policies:

　　Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).

　　​Paid time off to care for family members who are sick or injured.

　　Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.

　　Join our team, we can make a difference together.

　　About Dow

　　Dow (NYSE: DOW) combines global breadth; asset integration and scale; focused innovation and materials science expertise; leading business positions; and environmental, social and governance leadership to achieve profitable growth and help deliver a sustainable future. The Company's ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company in the world. Dow's portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated, science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer applications. Dow operates manufacturing sites in 31 countries and employs approximately 37,800 people. Dow delivered sales of approximately $57 billion in 2022. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visitwww.dow.comor follow@DowNewsroom (https://twitter.com/DowNewsroom) on Twitter.

　　As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available onwww.dow.com.

　　Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.