This individual will serve as a point contact with business clients to elicit requirements and validate requirements and designs-developing and maintaining strong relationships, and keeping these clients informed and engaged throughout the entire project lifecycle. This individual will work as a liaison between Moody Analytics' business groups, product management, senior internal personnel, and with the application development teams-to provide support for their work products and to act as an informed customer advocate within the development team. This individual will also be responsible for production support of the CRM applications.

　　Responsibilities:

　　Help prioritize and track progress of internal maintenance and enhancement items

　　Participate in cross-functional teams as subject matter expert to support system enhancements, as well as on new development as either the primary Business Analyst or collaborating with other Business Analysts

　　Design and write specifications for new features and/or new releases according to business/client requirements. Act as a liaison with internal teams to ensure understanding of the design requirements.

　　Support Business Requirements activities by providing end-to-end analysis for product and initiatives with respect to data requirements, data flows, data modeling, workflow context and design, and user interface designs within and across Moody's systems.

　　Author thorough, detailed, high-quality documentation of all aspects of the systems in question, including business requirements, use cases, and Business System Concept documents.

　　Evaluate data and reporting availability and needs and then recommend tools/processes to automate and optimize

　　Partner with external vendors (e.g. salesforce.com, FinancialForce) to ensure a focus on implementation of best practices around cross-system data continuity, data hygiene, and business process definition

　　Develop external and cross-functional relationships and work closely with internal stakeholders to develop insights for strategic and tactical decisions. Keep clients informed and engaged throughout the entire project lifecycle.

　　Contribute to project planning activities.

　　Provide content, high-quality documentation and review documentation for release or new features.

　　May train on the technical and analytical aspects of the product.

　　May assist with support calls that involve product management issues.

　　Independently creating highly usable new screens for existing applications.

　　Managing technical appropriateness and/or feasibility of requirements and designs.Qualifications : Bachelor's degree (or equivalent) in a related field required.

　　2+ years of experience as in Business Analyst in a similar industry.

　　Ability to coordinate and assist large teams in resolving complex analytical and technical issues.

　　Strong organizational skills, attention to detail and the ability to manage multiple projects with tight deadlines.

　　Excellent oral and written communication skills and ability to effectively communicate with internal and external contacts.

　　Strong analysis/quantitative skills and the ability to translate analysis into actionable tasks.

　　Client focused, proactive and results oriented with ability to support clients across multiple location.

　　Strong Excel skills.

　　Strong SQL skills.

　　Knowledge of SFDC and/or FinancialForce applications.

　　* Salesforce or FinancialForce certifications preferred