This position will enable a best in class employee experience through subject matter expertise, consultation, and service delivery for the assigned function. This includes the implementation, delivery, and management of innovative HR solutions. This role is an escalation point for the HRS Representative (Tier 1) to provide specialist expertise to triage and resolve HR cases. This role works directly with people leaders, employees, and the HRBP function to meet human resources needs and provides inputs to program design.

　　How you will make an impact:

　　• Assist in the implementation and delivery of end-to-end solutions to deliver a best in class employee experience in Talent Management and Learning area.

　　• Provide input to program development related to assigned function to improve the employee experience, balanced with function-specific needs and drivers. Provide information and insights to Functional Team Leaders to continuously improve HR Knowledge Base and Case Management content.

　　• Participate in engaging with third-party providers to establish, develop, and review the suite of services, and ensure that third-party vendors adhere to established service level agreements.

　　• Address escalated inquiries and act as reviewer/approver of transactions, as applicable.

　　• Implement overall continuous improvement processes (e.g., to reduce inquiry volume, reduce task execution turnaround time). Effectively utilize human resource technology, resource material, websites, and software to provide effective information on processes.

　　• Provide input for the development and delivery of communication materials related to programs, plans, policies, processes.

　　• Perform audits and validations of transactions. Examine and verify data for accuracy and consistency.

　　• Proactively stay up to date on trends and developments within HR systems and technology, proactively providing ideas and information to leaders regarding best practices and trends. Work to enhance own capability.

　　• Other incidental duties

　　What you'll need (Required)

　　Bachelor's Degree with one year of work experience in Human Resources with relevant experience in Talent Management & Learning, required. Fully Bilingual (English & Spanish)

　　What else we look for:

　　• Relevant experience in assigned HRS pillar

　　• Experience with interacting and supporting all levels of management is strongly preferred

　　• Experience managing HR system data and processes preferred

　　• Experience and understanding of HR enabling technologies (e.g., case management, employee and manager self-service) and how they work within a customer service business environment (ServiceNow preferred)

　　• Experience with an ERP system (Workday preferred)

　　• Experience with Microsoft tools and applications required

　　• Results-oriented mindset (high sense of urgency, determination, tenacity, etc.).

　　• Professional, high energy, engaging personality that comes across over the telephone

　　• Highly articulate, well-developed, effective written and verbal communication skills.

　　• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control