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Assistant Manager
Assistant Manager-November 2024
Noida
Nov 1, 2024
ABOUT UNITEDHEALTH GROUP
With offices around the world, UnitedHealth Group's headquarters are located in the Minneapolis metropolitan area.
10,000+ employees
Healthcare
VIEW COMPANY PROFILE >>
About Assistant Manager

  Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

  Primary Responsibilities:

  Accurate and timely documentation of claims data

  Ensure accurate and timely delivery of data to Team Liaison

  Ensure that performance metrics are achieved and Building and maintaining an effective Team environment within the Network Intelligence group

  Build and maintain effective relationships with internal customers (i.e. Team Liaison, US Team Leads/Supervisors, Managers and Directors etc.)

  Coordinate with the Team to identify process improvement opportunities

  Monitor, measure and report Team performance metrics and implement Team incentive programs

  Deliver/facilitate training (both new and ongoing)

  Partner with leadership to promote department revenue and business objectives

  Provide feedback to management on individual and group training results

  Review and update training materials as needed

  Routinely analyze quality results to report error trends

  Identify root causes of errors and opportunities for defect reduction

  Analyze and develop overall improvement plans (department and individual)

  Administrative responsibilities as assigned

  Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

  Required Qualifications:

  Should have Bachelor Degree

  Minimum 3 years of experience in RCM industry

  Minimum of 18 months experience in Team Handling (Min Span of 15 people)

  Should have 3 plus years of experience in AR Follow up and Denial Management

  Hands on experience in US Healthcare Revenue Cycle Management - AR Calling and Denial Management

  US Healthcare - Provider experience

  Should have capability to handle onshore customers individually

  Proven excellent Interpersonal skills

  Solid Proficiency in MS Office

  Sound Reporting/ MIS Skills

  Exposure to all the facets of Operation Management

  Exposure to people management, Performance Management and Client Management

  Should be from US Healthcare industry

  Open to Night Shifts

  Preferred Qualifications:

  Six Sigma Knowledge / Certified/ Trained

  Transition Experience

  At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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