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Assistant Customer First Manager
Assistant Customer First Manager-November 2024
San Francisco
Nov 22, 2024
ABOUT KROGER
The Kroger Family of Companies bring quality food and community support to locations all across the United States.
10,000+ employees
Consumer Goods & Services, Food & Beverage
VIEW COMPANY PROFILE >>
About Assistant Customer First Manager

  Company Name:Foods Co.

  Position Type:Employee

  FLSA Status:Non-Exempt

  Minimum Pay Range:25.00

  Maximum Pay Range:28.80

  Position Summary:

  Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the Customer 1st Manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front-end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department. Accept full responsibility for the operation of the entire store in the absence of the Store Manager, Co-Manager, and Customer 1st Manager. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

  Essential Job Functions:

  Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products. Assist with monitoring and control supply expenses for the department. Assist with managing cash control, the transfer of all money to/from the registers and store safes, sales and cash items and records for the store. Manage scheduling of Front-end associates to provide adequate department coverage. Implement department action plans to achieve desired results. Collaborate with Front-end associates and promote teamwork. Display a positive attitude. Stay current with present, future, seasonal and special ads. Adhere to all food safety regulations and guidelines. Ensure that all Key Retailing standards and initiatives are maintained at all times. Perform effective Prime Time Store Walks for both Fresh and Non-Perishable Departments. Maintain in-stock conditions using the Computer Assisted Ordering system and replenish fast-moving items as business dictates throughout the day. Demonstrate basic knowledge of Store Financials including the Store Operating Statement, Key Card and the concepts of Gross Profit, Cost and Retail and basic math. Ability to make sound decisions in the store's best financial interests under pressure in a fast-paced environment. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Report all safety risks, issues, accidents and illegal activity, including: robbery, theft or fraud. Adhere to all local, state and federal laws, and company guidelines. Must be able to perform the essential functions of this position with or without reasonable accommodation.

  Minimum Position Qualifications:

  Ability to handle stressful situations Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Retail or Customer Service experience

  Desired Previous Job Experience

  High school diploma or equivalent Management experience

  Education Level: None

  Required Certifications/Licenses: None

  Position Type: Full-Time

  Shift(s): Day; Evening; Overnight

  Regions: West

  States: California

  Keywords:

  Jobs at Food 4 Less: At Food 4 Less, our people make us who we are. They are more than just our associates, they're part of the communities we serve. We offer a variety of exciting opportunities in every area of our operation. Whether you want to create a fast, fun and friendly shopping experience for customers in our stores or you want to be part of our innovative corporate team at our headquarters in Los Angeles, Food 4 Less is always looking for outstanding associates. Our associates enjoy competitive pay and excellent benefits, along with a positive work environment built on mutual respect and professionalism. If you are interested in building and advancing your career with Food 4 Less, we invite you to complete an online application today.

  Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

  Posting Notes: CA || San Francisco || 345 Williams Ave || 94124 || Foods Co. || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Full-Time || None

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