At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

　　Broadridge is growing! We are seeking an experienced Operations Senior Associate to join our Account Transfer Services Operations team within our Global Technology Operations business. ATS is a cross-functional team that manages multiple functions including, but not limited to: ACAT, Non-ACAT transfers, Mutual fund transfers, reclaims, fails and Contra firm Relationships.

　　Individuals in this role must have the ability to maintain a good working relationship with our external Clearing Correspondents, external Contra firms, and internal business partners. A successful candidate will be adaptable to change and work collaboratively with cross-location business partners.

　　Role Responsibilities:Monitor and work with several types of external industry partners to process Account TransfersPerform transfer submissions, resolve rejects, fails and claims. Follow transfers through to completionReview client requests to transfer accounts to ensure accuracy, review and verify various reports to ensure exceptions are resolvedMaintain a thorough understanding of Account transfer forms and various legal documents required to process transfer requestCollaborate with internal and external partners in delivery of timely and accurate information in response to inquiries and/or service issues Effectively meet multiple deadlines throughout the day and prioritize risk related itemsAnalytical ability to learn, suggest process enhancements and effective controlsAbility to work independently with minimal supervision and task-orientedEffectively manage and escalate business riskQualifications:BA and 5+ years' experience in Account Transfers operations or an equivalent of related education and experienceKnowledge of ACAT/Non-ACAT operations and practices for supporting Account TransfersComputer literate in Microsoft Office including Excel and WordAbility to establish trust and rapport with clients and contra firms over the phone and email communicationsExcellent organizational skills with the ability to manage various tasks, be self-directed, and quickly develop a full understanding of our business.Strong interpersonal, verbal, and written communication skills.Experience with the Broadridge platform systems would be a plus.Ability to work in an ethical, professional manner with a client-centric focusExceptional communication and presentation skills, with the ability to articulate complex concepts in a clear and persuasive manner.Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

　　We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.

　　Disability Assistance

　　We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhereto view the "EEO is the Law" poster.

　　If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email [email protected].