Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

　　Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

　　At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

　　At Moody's Analytics KYC OU, we have the most extensive company and corporate structure information combined with sanctions and other adverse data on third parties, and the individuals behind them. We help customers effectively assess, screen, and monitor the individuals and companies they do business with. We provide best-in-class tools and data, empowering our customers to understand the risks associated with their customers, suppliers, and extended network.

　　Our customers range from the biggest global banks to small fintech start-ups and our data helps to minimize their reputational risk exposure.

　　We are a team made up of dedicated project managers, implementation specialists and product strategists, who are all passionate about understanding and meeting our customers' business needs.

　　We are looking for a technically proficient and customer-focused Product Consultant to join the Know Your Customer (KYC) Solutions Delivery Team. The Product Consultant will be responsible for gaining an understanding of the system specifications and capabilities of MA's KYC products, so that customers experience a top-notch implementation and access to world class ongoing technical assistance. They will work closely with Implementation Specialists and Project Managers on the KYC Solutions Delivery team to ensure clients are integrated and implemented as seamlessly as possible with their purchased solution(s).

　　Core Responsibilities:

　　Work with Implementation Specialists and Project Managers for new implementations/existing client change requestsPoint of escalation for support tickets via a dedicated queue for customer queries relating to API integrations and data feeds, and triaging when necessary to other relevant teams within the KYC OUCollaborate with Product teams to ensure the Solutions Delivery team has documented processes for any new products, releases and upgrades Maintenance and improvement of Solutions Delivery technical documentation, including updating existing manuals and guides, as well as creating new documentation to reflect changes or additions to our systems and processes.Improving system efficiency by consulting with end-users and providing innovative solutionsWork closely with other internal stakeholders on the fulfilment, support, engineering and operations teamsAssist with AI Review model training during implementationsJoining implementation/project calls to provide product expertise, as required

　　Qualifications:

　　A bachelor's degree business, computer science, information technology, information systems, computer engineering, or similar.Strong knowledge of API integrations and data feeds Proficiency in providing efficient web-portal support.Exceptional interpersonal and communication skills, both internally and externally.Excellent problem-solving skills and attention to detailAgile and ability to learn new products & processes closelyExperience with CRM systems preferred.Project management experience a plus.

　　For US-based roles only: the anticipated hiring base salary range for this position is [[$119,200]] to [[$172,900]] , depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

　　Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

　　For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

　　This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

　　Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.

　　Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

　　For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

　　Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee's tenure with Moody's.