Job Description

　　The Department of Developmental Services (DDS) is searching for an enthusiastic, outgoing, reliable individual to fill an Area Office Clerk IV (Clerk IV) position for the South Coastal Area Office, Braintree, MA. The position requires strong social and interpersonal skills to interact with the public. The primary role of the Clerk IV is managing and maintaining the reception area as well as being responsible for answering the telephones, greeting, and assisting visitors and providing routine information concerning agency services according to established procedures.

　　Duties and Responsibilities: (these duties are a general summary and not all inclusive.)

　　Exceptional customer services skills required. Maintain Area Office systems and processes.Operate standard office machines and equipment; maintain equipment supplies and report equipment issues, ensure the efficiency of the office.Input data into Meditech/HCSIS on consistent basis to assure individuals are enrolled.Analyze and manage data from MTReporting, HCSIS and Meditech.Resource to staff to assist in resolving computer difficulties and as point person for Meditech and HCSIS issues.

　　Preferred Qualifications:

　　Excellent communication and organizational skillsExtensive knowledge in Microsoft Office Word, Excel, and Outlook.Ability to file material in accordance with standard filing procedures.Able to understand and follow moderately complex oral and written instructions and collect, compile, and interpret data and prepare complex reports.Ability to multi-task and prioritize requests to adequately support the office.

　　Schedule Information:

　　Full-time - 37.5-hour weekly position - 1st shift (Day Shift)Monday through Friday 8:45 am to 5:00 pmDays off - Saturday and Sunday

　　About the Department of Developmental Services:

　　The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

　　For more information about our agency and programs visit: www.mass.gov/dds

　　Pre-Hire Process:

　　Recommended candidates must successfully complete pre-employment screening which includes:

　　• Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry

　　• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

　　National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

　　As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

　　Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

　　If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

　　For help logging into/resetting your MassCareers profile, call the Employment Service Center at 617-979-8500 for assistance.

　　For questions concerning the information in this requisition please contact the Human Resources' Field Office at 508-866-8803.

　　ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.

　　This is a Civil Service position. If there is no Civil Service list for this title, employees appointed must take and pass the next Civil Service examination when administered.

　　Qualifications

　　First consideration will be given to those applicants that apply within the first 14 days.

　　Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below:

　　I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. *

　　II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. *

　　III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. *

　　IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.

　　Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

　　Comprehensive Benefits

　　When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

　　Want the specifics? Explore our Employee Benefits and Rewards!

　　COVID Vaccine: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

　　An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

　　The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.