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AR Systems Manager
AR Systems Manager-February 2024
Toronto
Feb 18, 2025
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About AR Systems Manager

  To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

  Job Category

  Software Engineering

  Job Details

  About Salesforce

  We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

  Overview of the Role

  Revenue Operations is hiring a Financial Systems Manager in the Account Receivable finance department. We are looking for a proven operational leader to join a dynamic team providing dedicated technical support to critical business functions. A successful candidate will be able to provide strategic guidance and mentorship to team members and stakeholders. Maintain a standard of operational and documentation excellence. Effectively collaborate with business partners to deliver industry leading financial solutions!

  Responsibilities

  Systems Management

  Manage the configuration, customerization and maintenance of Revenue Operations needs.System bug triage, business process support, technical advisory, business requirements gathering, SOX controls.Provide expert level technical support, address user issues, troubleshoot problems and ensure timely resolution of system related incidentsIdentify areas of improvement to increase process efficiencies and data integrity. Providing solutions in accordance with industry best practices and company policy.

  Operational Management

  Provide overall direction and set objectives for the accounts receivable AR and Collections system operationsReview and approve system changes in accordance with industry and Salesforce standardsEngage with cross-functional teams to provide technical advisory, business requirements gatheringSupport large company projects and other initiatives that impact Revenue Operations systems.Work closely with IT and other business units to execute new technology or functionality implementations.

  Documentation and Training

  Create and maintain comprehensive documentation for supported systems and proceduresProvide mentoring and guidance for team members. As well as participate in structured training for end users.

  Required Qualifications

  4+ years of technical support experience3+ years of operations management experience

  Salesforce Administration CertificationDegree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)In-depth understanding and hands on experience with Salesforce Service, Sales and Marketing Cloud administration.Proficient in SOQL/SQL query languages. Strong data analysis skills, including visualization tools and methodologies.Familiarity with Salesforce platform's development and APEX language. Basic concepts of object oriented programming and cloud technologies.Attention to detail to identify opportunities for process and system improvements.Ability to evaluate end to end solutions for effectiveness, risk and operational integrity.Strong communication management skills. Ability to centralize and distribute relevant information based on operational needsProven ability to translate business requirements into technical solutions

  Preferred Qualifications

  Additional higher education in information technology or business administrationSalesforce Service, Sales or Marketing Cloud certificationsProgramming experience in front end or application development languages *LI-Y

  Accommodations

  If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

  Posting Statement

  At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

  Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

  Salesforce welcomes all.

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