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　　Job Category

　　Software Engineering

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　Overview of the Role

　　Revenue Operations is hiring a Financial Systems Manager in the Account Receivable finance department. We are looking for a proven operational leader to join a dynamic team providing dedicated technical support to critical business functions. A successful candidate will be able to provide strategic guidance and mentorship to team members and stakeholders. Maintain a standard of operational and documentation excellence. Effectively collaborate with business partners to deliver industry leading financial solutions!

　　Responsibilities

　　Systems Management

　　Manage the configuration, customerization and maintenance of Revenue Operations needs.System bug triage, business process support, technical advisory, business requirements gathering, SOX controls.Provide expert level technical support, address user issues, troubleshoot problems and ensure timely resolution of system related incidentsIdentify areas of improvement to increase process efficiencies and data integrity. Providing solutions in accordance with industry best practices and company policy.

　　Operational Management

　　Provide overall direction and set objectives for the accounts receivable AR and Collections system operationsReview and approve system changes in accordance with industry and Salesforce standardsEngage with cross-functional teams to provide technical advisory, business requirements gatheringSupport large company projects and other initiatives that impact Revenue Operations systems.Work closely with IT and other business units to execute new technology or functionality implementations.

　　Documentation and Training

　　Create and maintain comprehensive documentation for supported systems and proceduresProvide mentoring and guidance for team members. As well as participate in structured training for end users.

　　Required Qualifications

　　4+ years of technical support experience3+ years of operations management experience

　　Salesforce Administration CertificationDegree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)In-depth understanding and hands on experience with Salesforce Service, Sales and Marketing Cloud administration.Proficient in SOQL/SQL query languages. Strong data analysis skills, including visualization tools and methodologies.Familiarity with Salesforce platform's development and APEX language. Basic concepts of object oriented programming and cloud technologies.Attention to detail to identify opportunities for process and system improvements.Ability to evaluate end to end solutions for effectiveness, risk and operational integrity.Strong communication management skills. Ability to centralize and distribute relevant information based on operational needsProven ability to translate business requirements into technical solutions

　　Preferred Qualifications

　　Additional higher education in information technology or business administrationSalesforce Service, Sales or Marketing Cloud certificationsProgramming experience in front end or application development languages *LI-Y

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