Application Technology Analyst

　　This is a hybrid position primarily based in London (Near Moorgate). We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

　　Computershare is a worldwide organization specializing in the financial administration of public traded companies who operate on the stock market. We also design and develop high end financial software for internal stakeholders, large blue-chip organisations as well as their shareholders.

　　Computershare's Governance Services group is a business line focused on the support and development of our enterprise class Entity Management application - GEMS (Global Entity Management System) and our Board Materials portal software - BoardWorks as well as several others governance-based applications.

　　A role you will love

　　Computershare Governance Services UK currently have an exciting and rare opportunity available to join our Application Technology Support team. In this technically rewarding role you will expand your IT knowledge and become an expert on Computershare's applications and infrastructure.

　　Along with full training and development we will also provide you with realistic opportunities to progress your career within this area of the business.

　　Our Application Technology Support team has great visions for the future and they want you to be a part of it.

　　In this role you will work as part of our dedicated application technology support team, troubleshooting issues, supporting day-to-day requirements of the Business and helping to improve the overall quality of service. This is a hands-on IT focused role, suited to an individual with experience in IT and Application/Infrastructure support. If you are focused, adaptable and have a willingness to learn then this is the role for you.

　　Responsibilities

　　Management and execution of onsite, remote and Azure cloud-based installation, configuration and troubleshooting of the suite of CGS web-based SaaS applications.Contribution to design and implementation of Cloud and On-Premise application hosting architecture. Ensure that there are no avoidable issues after software installs and upgrades in client production environments.Performing in-house installs and upgrades on pre-release versions of the software and providing technical input on installation and technical guides.Providing technical help on various in-house hardware, network and software issues.Working with the CGS client services team to ensure smooth scheduling and completion of tasks.Ownership of new cases and escalations and provide support to internal and external clients.Scope a customer's issue by collecting the relevant facts; investigate the problem by doing your own research and by involving other teams as needed.Consult and collaborate with your immediate peers or colleagues around the world. Escalate to management as necessary, acting internally as a customer advocate and keeping the customers informed. Document your technical work and research in detailed and comprehensive manner.Prioritize your work to accomplish the most important and urgent requests first. - Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns before they become problems.Participation in rotating on-call schedule for critical issue escalation. Flexible with working time, some jobs must be performed outside normal working hours

　　What will you bring to the role?

　　5+ Years working experience. (not limited to this area)Proven experience with systems planning, security principles, and IT management best practicesStrong understanding of Load Balancing, Clustering, Failover Configuration, NetworksActive Directory Federation Services (ADFS) and SAML knowledge or similar 3rd party experience (CA Siteminder, Okta, etc)Understanding of AgileFamiliar with Change Control methodology and experience working within a controlled environmentKnowledge and experience implementing and supporting the following technologies: Windows Server Azure Resource Manager Azure IaaS, PaaS offeringsAzure Active DirectoryPowerShell DevOps Deployment automation such as Octopus Deploy/ADO

　　At Computershare, we offer a supportive and collaborative work environment where you can make a real impact. Apply today to join the Computershare team!

　　A company to be proud of

　　Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

　　Rewards designed for you

　　Employee Share Plan. Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares.

　　Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

　　Save for Your Future. We will support you along your retirement savings journey.

　　Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

　　Employee Discounts. We've partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

　　Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

　　A diverse and inclusive place to work

　　Computershare celebrates the diversity of our people, and we welcome applications from everyone.

　　We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

　　We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at detailing your requirements and contact information.

　　Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

　　#LI-SM1 #LI-Hybrid

　　A company to be proud of

　　Computershare (ASX:CPU) is a world leader in financial administration with 14,000+ employees across 22 different countries delivering expertise to over 25,000+ clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

　　A diverse and inclusive place to work

　　Computershare celebrates the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

　　We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

　　Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.