The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

　　Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally.

　　We are looking to hire a Support Engineer who will work in collaboration with our Business and Engineering Teams to ensure top notch API + Technical Support. This candidate should understand web technology, have experience working with and troubleshooting JSON and REST APIs, be an adaptive person and not afraid of complexity.

　　They will ensure various Enterprise clients are supported effectively by focusing on:

　　1) prevention of technical issues through building QA tests + enhancing error responses and external documentation to help developers resolve their problems themselves,

　　2) improving internal processes such as monitoring and alarming to catch critical issues quickly, investigating issues to the root cause, and creating helpful internal troubleshooting documentation and

　　3) collaborating across client-facing and technical teams to ensure changes to APIs are smooth for both internal and external stakeholders, as well as globally within the wider support team.

　　We are looking for someone who is enthusiastic about innovative technology, has not only the existing technical skills to be successful but also the acumen to learn even more; you'll never run out of things to learn here. You are comfortable being a mediator between account and technology teams, helping both reach solutions on high-priority technical issues. There is plenty of room for advancement in this role within the department or otherwise within our company, both as an independent contributor or leading a team.

　　What You'll Do:

　　Serve as a Support Engineer for the Technical Account Management (TAM) team, who are responsible for communication and management of enterprise API clients and third-party partners that use various REST and JSON APIsProactive troubleshooting initiatives: focus on prevention of issues (rather than only being reactive and focused only on resolution) such as API QA testing and validationExecuting and manipulating stored procedures and writing queries in SQLMonitor the company's ticketing case system; answer, troubleshoot and resolve various technical issues escalated by the TAM team and Client Services related to our platform and APIsResponsible for owning incidents, including collaborating, and escalating to Engineering, Product, and Business IntelligenceEnhance internal processes such as improving issue visibility for API users and internal stakeholders and improve alerting of priority issuesContribute to the company and Support Team's knowledge baseCoordinate in-depth training on Support-related tools and processesIdentify opportunities for improvement within the business and lead projects to champion solutions addressing those gaps or weaknessesLight on-call/after-hours support

　　Who you are:

　　Bachelor's Degree from a four-year university or relevant substitute experience4 - 6 years relevant work experience in Technical and/or Application Support with strong knowledge of API monitoring and troubleshootingDeep curiosity for understanding how things work, especially as it applies to technology and its underlying frameworkExceptional troubleshooting, analytical, and problem-solving skillsAbility to prioritize effectively and collaborate cross-functionally in a fast-paced, complex, and growing environmentMid-level to advanced experience with databases, SQL, API's - Able to create queries to retrieve records, an understanding of the underlying data structures, an ability to interact with, troubleshoot JSON, and REST APIsWork well in a team, including leading knowledge sharing and training sessions to help junior team members improveExperience managing complex datasets, identifying trends within the data, and performing comparisons between multiple data sourcesExperience with Programming languages (HTML, Python, Java, JavaScript) is a plusKnowledge of advertising technology industry is a plusMulti-lingual a plus

　　#LI-LM2

　　The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

　　NY, CO, CA, and WA residents only: In accordance with NY, CO, CA, and WA law, the range provided is The Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as sales-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk's Employee Stock Purchase Plan.

　　The Trade Desk also offers a competitive benefits package. Click here to learn more.

　　Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave

　　At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is$62,300-$114,300 USD