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Analyst - Strategic Rel Mgmt
Analyst - Strategic Rel Mgmt-March 2024
Cdmx
Mar 17, 2025
ABOUT AMERICAN EXPRESS
American Express is a global services company, providing customers with exceptional access to products, insights, and experiences that enrich lives and build business success.
10,000+ employees
Consumer Goods & Services, Financial Services
VIEW COMPANY PROFILE >>
About Analyst - Strategic Rel Mgmt

  Description

  You Lead the Way. We’ve Got Your Back.

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join Team Amex and let's lead the way together.

  How will you make an impact in this role?

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team

  Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join Team Amex and let's lead the way together.

  Global Merchant & Network Services. Sales. Account/Relationship Management

  Responsibilities:

  Maintain and build the day to day relationships between American Express and a portfolio of key accounts

  Deepen existing relationships and build new ones, to identify new opportunities and maximize customer satisfaction across the whole spectrum of the relationship

  Handle commercial objections- demonstrate and identify new ways that Amex deliver incremental value

  Driving financial goals through increased revenues via a combination of increased Amex business volumes, tight control over discount rates and strong risk management

  Renegotiate commercial agreements that maintain or grow Amex profit margins in line with Amex processes and policies

  Identify key customer objectives and be able to translate financial data and other information into strategies that will deliver against these objectives, and those of American Express

  Deepen relationships across all levels at a merchant business (day-to-day through to C-levels)

  In partnership with the GMS Marketing, develop and implement broad-based and targeted marketing campaigns that deliver incremental spend to the customer and value to the Cardmember

  Increase merchant satisfaction (NPS) which results in a portfolio of ‘Promoter’ clients

  Work closely with servicing teams to ensure the highest quality of servicing is consistently delivered to your clients

  Build awareness and knowledge of American Express capabilities and assets to uncover opportunities for the merchant to benefit, either through increased sales or decreased costs

  Work closely with all American Express business units, supporting existing initiatives and identifying / driving new network business opportunities

  Ensuring compliance with all risk, legal and compliance policies

  Minimum Qualifications

  Proficiency English communication skills, written and verbal.

  Experience of leading & closing sizeable commercial negotiations is essential

  Outstanding relationship management and influencing skills across both internal teams and also external customers is essential

  Good knowledge of the payments industry

  Strong track record of driving results and innovating through implementation change is essential

  High comfort level to deal with complex challenges and ambiguity in operations & risk is essential

  Strong analytical and strategic thinking abilities together with experience of using complex data analysis

  Self-starter with strong sense of ownership and accountability within a team structure

  Knowledge of internal systems, Marketing and Servicing would be an advantage

  Preferred Qualifications

  Proved commercial achievements & key negotiations

  Strong business acumen for achieving scorecard metrics

  Qualifications

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  Competitive base salaries

  Bonus incentives

  Support for financial-well-being and retirement.

  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  Generous paid parental leave policies (depending on your location)

  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  Free and confidential counseling support through our Healthy Minds program

  Career development and training opportunities

  Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

  Job: Sales

  Primary Location: Mexico-CDMX-Mexico City

  Schedule Full-time

  Req ID: 24000877

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