Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.

　　How will you make an impact:

　　Performs root cause analysis and troubleshoot on business systems, interfaces, configurations, etc., including testing and researching data integrity/accuracy.

　　Supports, investigates, and resolve technical issues reported by end users on assigned global applications.

　　Assesses business needs of assigned functional area; including but not limited to determining which business processes to re-engineer or automate.

　　Documents technical procedures and knowledge base articles.

　　Assist end users on general questions related to applications supported.

　　Documents clear and detailed information in tickets.

　　What you´ll need (Required):

　　Bachelor’s degree in computer sciences, Information Technology or Business Administration (or equivalent/relevant fields).

　　Two or more years of experience in Application Support roles.

　　What else we look for (Preferred):

　　General knowledge of general business processes in the area of Manufacturing area.

　　Experience in supporting Windchill - PLM (Product Lifecycle Management), Quality and Lab software.

　　Experience working with ERP´s or CRM´s.

　　Experience in ticketing systems like ITSM, Service Now, etc.

　　Experience working in a fast-paced, dynamic and highly matrixed environment with IT teams, remote development teams and partners.

　　Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.

　　For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.