Business Operations Analyst

　　We're proud to be in the solutions business at Dell Technologies. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.

　　Join us as a Business Operations Analyst on our Marketing PFYD (Parts For Your Dell) Operations in Bayan Lepas, Malaysia team to do the best work of your career and make a profound social impact.

　　What you'll achieve

　　Global Client Peripheral Parts & Upgrades (P&U) Operations Analyst will coordinate end to end processes related to Parts and Upgrades operations. You will assist the Dell Client Peripheral Product Managers (PM) and SnP GoPo (Global Offer and Product Operations) teams to launch and maintain Dell Parts and its SKUs across all regions in the online and offline segments. Activities include SKU mapping and un-mapping from parts selectors, Model Launch, Model and SKU gaps fill exercise, third Party SKU mapping, SKU and compatibility audits on online and offline.

　　This person will coordinate special projects and workload among P&U Ops team if required and work with IT on issue fixing. This person is also expected to actively identify new opportunities to optimize existing processes, improve customer experience during purchase path and drive new business initiatives. He / She will be also point of contact for all stakeholders supporting Client Peripheral P&U Operations globally.

　　You will:

　　• Launch Dell models (Client systems) with compatible parts in the P&U selectors as per the Ready to Ship (RTS) date.

　　• Identify compatible models/SKUs/Parts with client specific tools like Domino and Agile tools

　　• Update SKU attribution like class code, subclass code and other mandatory SKU attributes in Harmony

　　• Manage Parts and Upgrades Mailbox (gate keeping), delegate request to the category specialist group, prepare weekly work distribution plan, create reports, share agenda with client stakeholders

　　• Maximize the efficiency of current process, including the addition of RPA (Automation)

　　• Participate and lead projects & initiatives associated with the above-mentioned activities

　　Take the first step towards your dream career

　　Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

　　Essential Requirements

　　• Energetic person curious about how processes work

　　• Analytical thinking and very good focus on details

　　• Team player

　　• Experience in marketing automation systems (SQL, Macros)

　　• Ability to work on multiple projects at the same time in a fast-paced environment; work with international stakeholders from APJC, EMEA and AMER regions and join evening calls as needed (approx. 4-8 calls per months)

　　• Knowledge of Dell systems (Harmony, Domino, Agile) is an advantage

　　• Able to join us by February 2024

　　Desirable Requirements

　　• Fresh graduated with Bachelor's degree in related field, preferably data and technology background

　　• Very good MS Excel skills, data analysis and ability to work with big data

　　Who we are

　　We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

　　Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us here.

　　Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

　　Job ID:R228612

　　Dell's Flexible & Hybrid Work Culture

　　At Dell Technologies, we believe our best work is done when flexibility is offered.

　　We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.

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