Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

　　Position Summary Business Auditor provides high quality services to our internal business partners that consistently meet and exceed their expectations. We collaborate proactively with our business partners to focus on the most important risks/challenges facing the organization, to deliver results that make the most significant contributions, and to provide meaningful insights and solutions. We continuously look for ways to improve our audit processes and leverage technology to provide value in creative ways. Reporting to the Lead Director of Non-Clinical Operations, the Business Auditor will perform operational quality checks for Resources for Living's call center. This position will support the maintenance of the auditing tool within Verint and QuickBase. Auditors will act as coaches as well to provide direct feedback to call center representatives. This role will be responsible for continually evaluating and recommending operational and process improvements department leaders based on audit findings. Also, the role will have opportunities to collaborate on cross-functional project teams providing value in support of CVS Health achieving its transformational goals. Required Qualifications

　　2+ years of call center experience

　　1+ years in a leadership position

　　1+ years conducting quality audits

　　Preferred Qualifications

　　Demonstrate knowledge of business cycles, and of associated key risks and controls.

　　Behavioral Health experience

　　Medical Insurance experience

　　Developing relationship building and influencing skills to foster effective working relations across the teams, including functional and divisional leaders.

　　Willingness to take ownership and dedicate the time needed to complete departmental and companywide initiatives.

　　Demonstrate a clear communication style that establishes credibility and confidence.

　　Intellectual curiosity and tenacity: strong ability to learn on the fly to understand and solve complex problems with a collaborative and optimistic attitude.

　　Analytical rigor: capability conducting and managing quantitative analysis with the highest level of attention to detail.

　　Education

　　Minimum of Bachelor's degree or 4+ years work experiencePay Range

　　The typical pay range for this role is:

　　$40,600.00 - $85,100.00

　　This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

　　CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

　　You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

　　CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.