Role Title

　　Data Analyst

　　Reports To

　　Project Manager/ Database Lead

　　Direct Reports

　　NA

　　Indirect Reports

　　(Upto N-2)

　　NA

　　Role Purpose

　　The purpose of this role is to interpret data and turn intoinformation (reports, dashboards, interactive visualizations etc) whichcan offer ways to improve a business, thus affecting business decisions.

　　Do

　　Managing the technical scope of the project in line with therequirements at all stages Gather information from various sources (data warehouses,database, data integration and modelling) and interpret patterns andtrends Develop record management process and policies Build and maintain relationships at all levels within the clientbase and understand their requirements. Providing sales data, proposals, data insights and accountreviews to the client base Identify areas to increase efficiency and automation ofprocesses Set up and maintain automated data processes Identify, evaluate and implement external services and tools tosupport data validation and cleansing. Produce and track key performance indicators

　　Analyze the data sets and provide adequate information Liaise with internal and external clients to fully understanddata content Design and carry out surveys and analyze survey data as per thecustomer requirement Analyze and interpret complex data sets relating tocustomer's business and prepare reports for internal and externalaudiences using business analytics reporting tools Create data dashboards, graphs and visualization to showcasebusiness performance and also p rovide sector and competitorbenchmarking Mine and analyze large datasets, draw valid inferences andpresent them successfully to management using a reporting tool Develop predictive models and share insights with the clients asper their requirement

　　Stakeholder Interaction

　　Stakeholder Type

　　Stakeholder Identification

　　Purpose of Interaction

　　Internal

　　Project Manager/ Database Lead

　　Regular reporting & updates

　　External

　　Clients

　　Client engagement, reviews etc

　　Display

　　Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Leveraging Technology - Knowledge of current and upcomingtechnology (automation, tools and systems) to build efficiencies andeffectiveness in own function/ Client organization - Expert Process Excellence - Ability to follow the standards and norms toproduce consistent results, provide effective control and reduction ofrisk - Expert Technical knowledge - knowledge of various programminglanguages/ software (Python, Microsoft Excel, VBA, Matlab, SQL etc) andtools on data analytics - Expert

　　Competency Levels

　　Foundation

　　Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

　　Competent

　　Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.

　　Expert

　　Applies the competency in all situations and is serves as a guideto others as well.

　　Master

　　Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.

　　Behavioral Competencies Formulation &Prioritization Client centricity Execution Excellence Passion for Results Confidence Business Acumen

　　Deliver

　　No.

　　Performance Parameter

　　Measure

　　1.

　　Analyses data sets and provide relevant information to the client

　　No. Of automation done, On-Time Delivery, CSAT score, Zero customerescalation, data accuracy

　　Data Analysis