This is a remote position. To help our teams work together effectively, you will be located in the Eastern Standard Time timezone. As an Ambassador Program Manager, you'll help build the roadmap for Atlassian's on- and offline communities and contribute to projects that help scale ambassador programs globally. You'll work primarily with Atlassian Community Leaders, who are the backbone of all things community. These are passionate Atlassian users who volunteer their time to host local events and help us scale our online community. They are enthusiastic about Atlassian products and practices, provide guidance to other users, enjoy building connections, like solving complex problems with Atlassian products, and are change-makers who drive the use of our products in all industries.

　　Compensation

　　At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

　　Zone A: $115,000 - $153,400

　　Zone B: $103,500 - $138,000

　　Zone C: $95,500 - $127,300

　　This role may also be eligible for benefits, bonuses, commissions, and equity.

　　Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

　　Build respect & trust with our community, Leaders, internal/external teams, partners and vendors.Lead communication flow across all partners.Represent Community at customer-centric events (Community Events & corporate) and manage event logisticsParticipate in ideation of projects and execute on strategy to enhance our program quality and expand our offerings and contribute to organizational goals.Grow volunteer base and operate as their main contactDevelop, manage and ensure adherence to ambassador program policies, procedures, and standards of service.Maintain accurate records and provide statistical and activity reports on volunteer participationForecast and track key account metrics, collect and analyze data to learn more about consumer behavior.Collaborate with larger team to ensure Leader/member feedback is reflected in new program initiatives, our platforms and vendor relationships.

　　We're looking for someone with extensive experience in managing, building & scaling communities, online and through events. We want someone with proven success in the Community industry and who has volunteer management experience at a tech company comparable to ours. This person will need to hit the ground running so we will be aiming for leaders in the space who have a proven track record. This includes:

　　3-5+ years of experience in Ambassador Programs/Community Manager roles where you managed, built and scaled communities, online and through events.Background in volunteer management (preferably in the tech space)Ability to manage deadlines and work collaboratively within distributed teamsYou're a strong communicator and have excellent writing skillsYou have experience managing complex programs and overseeing cross-team projectsYou've introduced new ambassador programs and influenced their strategyYou're energized by building relationships with a diverse group of people and attending user-driven events

　　Our perks & benefits

　　Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more.

　　Visit go.atlassian.com/perksandbenefitsto learn more.

　　About Atlassian

　　At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

　　We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

　　To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

　　To learn more about our culture and hiring process, visit go.atlassian.com/crh.