Home
/
Comprehensive
/
AHS Ops Manager, Account Health Support
AHS Ops Manager, Account Health Support-March 2024
Hyderabad
Mar 17, 2025
ABOUT AMAZON
Our mission is to be the world’s most customer-centric company.
10,000+ employees
Technology
VIEW COMPANY PROFILE >>
About AHS Ops Manager, Account Health Support

  Description

  Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Ops Manager within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

  The AHS Ops Manager is accountable for creating a high-performance culture that motivates AHS Specialists to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience. As a front-line manager of 15-20 Specialists, the AHS Ops Manager will provide coaching, guidance, and mentorship to drive achievement of individual and team performance goals. The AHS Ops Manager is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction, while adhering to AHS program processes that protect the buyer experience and Amazon from bad debt. Other responsibilities include interviewing, training, performance management, managing the global quality audit process, and employee engagement.

  Position Description: Account Health Support Ops Manager

  LOCATION: Hyderabad, India

  LANGUAGE REQUIREMENTS: English - French

  The successful candidate will have a commitment to achieving excellence in the Specialists and Seller experience, and therefore a good record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role.

  Key job responsibilities

  Manages performance and behavior of 15-20 Account Health Support Specialists through effective 1:1 meetings, coaching, and mentorship.

  · Direct line management for the Account Health Support Specialist role.

  Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.

  · Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.

  · Ensures that Specialists have a clear understanding of the performance and behavior criteria and how it impacts program performance and the overall Seller experience.

  · Partners with AHS Program Management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.

  · Manages schedules, monitors adherence, time-off planning, and attendance.

  · Participates in daily Kaizen events to identify and implement process improvement change initiatives.

  · Conducts Seller interaction quality audits and provide coaching to improve performance.

  · Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

  · Demonstrates good time-management skills and the ability to work independently while using departmental resources, policies and procedures.

  · Liaise with other departments such as Transaction Risk Management Systems, Seller Experience, Seller Support, and Bad Debt.

  A day in the life

  Good business acumen, exceptional organizational, people and process management and an inquisitive nature. The ideal candidate actively seeks to understand Amazon core business values and initiatives, and translate those into everyday practices. They will be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem solving skills with an unrelenting passion for service to our Sellers.

  This position requires a candidate who has the ability to stay focused and keep up with our continuous and fast-paced growth – all while motivating others to meet the daily challenges of an deadline-driven environment. The ideal candidate will have a commitment to employee development (including an emphasis on selection and retention), as well as an good level of dedication, motivation and intelligence. Good communication skills as well as a technical and analytical aptitude are required.

  About the team

  https://w.amazon.com/bin/view/Account_Health_Support/

  We are open to hiring candidates to work out of one of the following locations:

  Hyderabad, TS, IND

  Basic Qualifications

  4+ years of operational and/or retail management experience

  2+ years of team management experience

  Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level

  Preferred Qualifications

  German, Italian or French languages are considered a plus.

  Experience with operations, risk, fraud investigations etc.

  Experience with six sigma tools and Lean techniques

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
PROJECT OFFICER, INTEGRATED ANALYTICS
Req #: 230345 Department: INSTITUTE FOR HEALTH METRICS & EVALUATIONS (IHME) Job Location Detail: Office is located in Seattle; position is eligible to work fully remote within the U.S. (excluding
Technical Principal Program Manager-JoinOCI-Ns2
Job Description Job Description At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a complementary team of fellow creators and inventors. We act with the speed
Vice President Finance, Enterprise Operations
About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and compan
Systems Configuration Specialist
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having fle
Diesel Technician Apprentice
Req ID: 430256 Address: 1533 E 162nd St South Holland, IL, 60473 Welcome to Love’s! * * Where People are the Heart of Our Success * * Diesel Technician Apprentice - Truck Care At Love’s, our values g
Principal Product Marketing Manager
Job Description Qualifications: Must have a minimum of 8 years of healthcare experience in Product Marketing Strong background in creating core messaging for products Strong customer adoption backgro
Retail Store Customer Service Specialist
This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about
Network Developer 3
Job Description The Oracle DDOS team is the front line defense for all DDoS threats world-wide, against the Oracle Cloud Infrastructure (OCI), customers and services. Our architecture must be highly
Senior Medical Financial Risk Evaluation Professional
Become a part of our caring community and help us put health first The Senior Medical/Financial Risk Evaluation Professional is responsible for supporting the development, implementation and monitori
CYBERSECURITY ADMINISTRATOR II - 36000010 1
CYBERSECURITY ADMINISTRATOR II - 36000010 1 Date: Jan 23, 2024 Location: TALLAHASSEE, FL, US, 32301 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Webs
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved