Home
/
Comprehensive
/
AHS Ops Manager, Account Health Support
AHS Ops Manager, Account Health Support-March 2024
Hyderabad
Mar 17, 2025
ABOUT AMAZON
Our mission is to be the world’s most customer-centric company.
10,000+ employees
Technology
VIEW COMPANY PROFILE >>
About AHS Ops Manager, Account Health Support

  Description

  Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Ops Manager within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

  The AHS Ops Manager is accountable for creating a high-performance culture that motivates AHS Specialists to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience. As a front-line manager of 15-20 Specialists, the AHS Ops Manager will provide coaching, guidance, and mentorship to drive achievement of individual and team performance goals. The AHS Ops Manager is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction, while adhering to AHS program processes that protect the buyer experience and Amazon from bad debt. Other responsibilities include interviewing, training, performance management, managing the global quality audit process, and employee engagement.

  Position Description: Account Health Support Ops Manager

  LOCATION: Hyderabad, India

  LANGUAGE REQUIREMENTS: English - French

  The successful candidate will have a commitment to achieving excellence in the Specialists and Seller experience, and therefore a good record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role.

  Key job responsibilities

  Manages performance and behavior of 15-20 Account Health Support Specialists through effective 1:1 meetings, coaching, and mentorship.

  · Direct line management for the Account Health Support Specialist role.

  Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.

  · Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.

  · Ensures that Specialists have a clear understanding of the performance and behavior criteria and how it impacts program performance and the overall Seller experience.

  · Partners with AHS Program Management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.

  · Manages schedules, monitors adherence, time-off planning, and attendance.

  · Participates in daily Kaizen events to identify and implement process improvement change initiatives.

  · Conducts Seller interaction quality audits and provide coaching to improve performance.

  · Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

  · Demonstrates good time-management skills and the ability to work independently while using departmental resources, policies and procedures.

  · Liaise with other departments such as Transaction Risk Management Systems, Seller Experience, Seller Support, and Bad Debt.

  A day in the life

  Good business acumen, exceptional organizational, people and process management and an inquisitive nature. The ideal candidate actively seeks to understand Amazon core business values and initiatives, and translate those into everyday practices. They will be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem solving skills with an unrelenting passion for service to our Sellers.

  This position requires a candidate who has the ability to stay focused and keep up with our continuous and fast-paced growth – all while motivating others to meet the daily challenges of an deadline-driven environment. The ideal candidate will have a commitment to employee development (including an emphasis on selection and retention), as well as an good level of dedication, motivation and intelligence. Good communication skills as well as a technical and analytical aptitude are required.

  About the team

  https://w.amazon.com/bin/view/Account_Health_Support/

  We are open to hiring candidates to work out of one of the following locations:

  Hyderabad, TS, IND

  Basic Qualifications

  4+ years of operational and/or retail management experience

  2+ years of team management experience

  Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level

  Preferred Qualifications

  German, Italian or French languages are considered a plus.

  Experience with operations, risk, fraud investigations etc.

  Experience with six sigma tools and Lean techniques

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Team Member
Team Member We’re glad you’re here. Think about it – you and us? Sounds like it could be a match made in the meat heavens. If you’re here for: Discounted Curly Fries (and all our menu items for that
Team Member
Team Member We’re glad you’re here. Think about it – you and us? Sounds like it could be a match made in the meat heavens. If you’re here for: Discounted Curly Fries (and all our menu items for that
P07647UF - Assistant Professor of Teaching - Music
Minimum/Required Qualifications Doctoral level degree OR terminal degreein Music or related discipline. Demonstrable knowledge of the musictechnology industry, current equipment, and professional pra
Cook
Hot burgers, cold shakes, and little moments of magic right in the neighborhood. At SONIC, we do things a little differently. We find the fun, the moment of chill in the every-day. Working at SONIC,
Phlebotomist
At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate
Principal Member of Technical Staff
Job Description Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team focuses on product development and product strategy
Lead Machine Learning Engineer
is seeking a lead engineer to work in the machine learning (ML) and artificial intelligence (AI) domains for our Syracuse, NY corporate headquarters. The rapid advancement of deep learning continues
Maintenance Technician II (Carpenter/Mason/Painter)
Maintenance Technician II (Carpenter/Mason/Painter) Apply now (https://secure.dc4.pageuppeople.com/apply/822/gateway/default.aspx?c=apply&lJobID=521795&lJobSourceTypeID=801&sLanguage=en-u
Team Member
Team Member We’re glad you’re here. Think about it – you and us? Sounds like it could be a match made in the meat heavens. If you’re here for: Discounted Curly Fries (and all our menu items for that
Material Handler I
JOB REQUIREMENTS: Company Generac Power Systems Name Material HandlerI - Weekend Day (Plant) Req # 63983 Employment Type Full Time ShiftWeekend Day The Material Handler I will be responsible for all
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved