Home
/
Account Management
/
Agent Experience Manager - Capital Hill - Pike St.
Agent Experience Manager - Capital Hill - Pike St.-March 2024
Seattle
Mar 19, 2025
About Agent Experience Manager - Capital Hill - Pike St.

  At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

  Please note: this role is 100% in-office.

  At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

  As an Agent Experience Manager (AEM) you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.

  At Compass You Will:

  Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings

  Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions

  Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests

  Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass

  Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity

  Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent

  Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations

  Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

  What We're Looking For:

  2-3 years of experience in customer service, training, office management, hospitality, or operations

  Previous experience in real estate is a plus

  Previous experience with live or virtual training is a plus

  Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus

  Passion for supporting and serving agents trying to grow their businesses

  The ability to establish credibility with key agent decision-makers and influencers

  Great listening skills, connects well with others, and is empathetic of the customer’s pain points

  A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement

   

  Please note: this role is 100% in-office.

   

  Compensation: 

  The base pay range for this position is $27.94-$31.01/hr +; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

  Perks that You Need to Know About:

  Participation in our incentive programs (which may include where eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

   

  Do your best work, be your authentic self.

  At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive.  Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

  Notice for California Applicants

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Technical Support Representative
Your Title: Technical Support Representative Job Location: Minnetonka, MN (Onsite Role) Shift: 1st Shift-Monday-Friday, 5:15AM- 1:45PM Our Department: Customer Support Do you want to be a part of a l
Americas Channel Support Account Manager
Summary Posted: Dec 18, 2023 Role Number:200529718 Imagine what you could do here! The people here at Apple don't just build products - they build the kind of wonder that's revolutionized entire indu
Financial Controller Klite
Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and car
Internship Assistant Key Account Manager Consumer
What you'll do You'll support the Key Account Management team, being the right hand of account management. Working closely with the Key Account Manager gives you the opportunity to develop your comme
Associate- Corporate Markets
Job Summary The EMEA Corporate Client Solutions team, based in London, supports the strategic goals of major Technology, Payments and Consumer companies across the EMEA region and is one of the faste
Ad Operations Specialist - student
We are Outbrain. We’re one of the world’s largest content recommendation platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement pa
Program Security Representative (PSR)
Description Are you a program security specialist (PSR) with a keen interest in providing top notch security support in a dynamic and rich R&D environment? Are you highly motivated, mature, colla
Senior Federal Sales Account Manager
Who is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft o
Account Manager
Overview Reporting to the Sales Manager, this position is responsible for achieving or exceeding the sales target for Wyatt products, in the designated territory, through excellent selling and accoun
Aug 16, 2023
About the Firm Morgan Stanley is a leading global financial services Firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's em
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved