Firm Summary

　　White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

　　With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.

　　It's not just about our global network of offices and shared services centers; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people.

　　Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.

　　 Position Summary

　　The Employee Services Advisor is responsible for the resolution of cases where the Employee Services administrators are unable to resolve. This role will act as a point of escalation for queries from both members of the Employee Services team as well as People Advisor counterparts from other offices. This role will work as part of a team in a cross functional manner across HR Operations processes, procedures, and initiatives in providing guidance to the People Advisory function in the day-to-day operations

　　 Our Functional Area

　　Trusted advisor or career coach, project manager or strategist, recruitment administrator, talent expert or experienced generalist? As part of our global People (Advisory) team, you can expect to utilize and develop your skills across every aspect of human resources and talent management.

　　Whilst traditional HR tasks are an important component of our work, we also apply this practical knowledge to high-level strategic initiatives that deliver on our employer value proposition to best enable and grow our business. We lead and manage significant projects to attract, retain and engage the best people, and we are recognized for our ability to get the job done.

　　We're proud of our high performance work ethic, as well as the central role that we play in fostering an inclusive and collaborative culture. Through extensive contact with partners and business services leaders, we are trusted to offer advice and implement changes that help our teams perform at the highest level and deliver outstanding client service. Working with us will enable you to become a great professional, and develop a uniquely broad range of experience to draw on throughout your career.

　　 Duties and Accountabilities 1

　　To perform this job successfully, an individual must be able to perform each essential duties listed below. These requirements listed below are representative of knowledge, skill and ability required for the position. Serve as a subject matter expert in the end-to-end employee life processes particularly hiring, onboarding, transfers, secondments, leaving and simple data management updates using the HRIS system. Handles highly sensitive cases that requires deeper understanding of the process. o Plan and organize activities needed for Onboarding and Hiring Processes.

　　o Review and release Employment Verification requests and secondment letters

　　o Process and reconcile payroll interface activities to ensure accutate and updated employee census and information prior to payroll processing.

　　o Oversee administration of Leaver Process, generate monthly exit feedback Review and finalize workflow transactions handled by Employee Services Administrators to ensure quality and timeliness, and adherence of team to agreed KPIs Serve as escalation point around Employee Services processes that requires thorough research, coordination with COEs and SMEs to provide effective services to stakeholders. Builds metrics reports and dashboards, conduct audits, and case analytics for trends and identify areas for improvement to improve internal activities. Serve as support in process training of new hires, upskilling of existing team members, and initiate process improvement aligned to global standards Represent the team on workshops and process improvement meetings and share best practices Effectively manage the team's mailboxes and the Case Management Tool, performs triaging of cases and actioning or coordinating aging cases for timely delivery of services.