Job Description

　　The Department of Mental Health (DMH) Metro Boston Fuller Site is seeking an Administrative Operations Coordinator with strong attributes in the Human Service field to work in the Greater Boston Area Office. The successful candidate for this position will work with adults who have been determined eligible for DMH services.

　　The core function of this position is to assist with contract billing and procedures, guardianship processing, and client information database for the Site Office. The position is also responsible for providing required reports as needed to the Site and Area Offices.

　　Duties and Responsibilities (these duties are a general summary and not all inclusive):

　　Oversee housing process and placement of clients in Adult Community Clinical Services (ACCS) residential continuum of care. Record and track ACCS enrollment and disenrollments.Review and approve Service Delivery Reports (SDRs) for ACCS.Monitor and maintain contract activities and files.Maintain site chart review records and prepare new reviews for completion.Co-supervise front office administrative assistant and Legal Liaison in conjunction with the DMH Legal Office, ACCS and guardianships.Collaborate with internal staff regarding housing subsidies and client profiles to determine appropriate housing options for clients. Prepare reports and analyze information using database queries.Oversee and maintain accurate information within electronic records system.Perform administrative duties as assigned including filing and writing of forms, reports, charts and memoranda.

　　Required Qualifications:

　　Proficiency with MS Office including Outlook, Teams, Word, Excel, and PowerPoint.Knowledge of the principles and practices of management including planning, direction, motivating controlling, organizational development and decision making.Knowledge of the laws, rules, regulations, policies, procedures, specification, standards and guidelines governing assigned unit activities.Strong communication and presentations skills.Capacity to produce and maintain accurate records including reports, graphs, charts and tables.Ability to analyze and determine the applicability of data, to draw conclusions and to make appropriate recommendations.Ability to assemble items of information in accordance with established procedures.Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and /or evaluations; determining subordinates training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action.Ability to exercise discretion in handling confidential information.

　　Preferred Qualifications:

　　Experience working in the human services field.Given the population served, bilingual or multilingual fluency.

　　DMH Mission Statement:

　　The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individual of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research.

　　Learn more about our important work: https://www.mass.gov/dmh

　　Pre-Offer Process:

　　A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

　　Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

　　Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

　　If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form.

　　For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #4.

　　Qualifications

　　First consideration will be given to those applicants that apply within the first 14 days.

　　MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

　　Substitutions:

　　I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.

　　II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.

　　III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.

　　Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

　　NOTE: No substitutions will be permitted for the required (B) experience.

　　Comprehensive Benefits

　　When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

　　Want the specifics? Explore our Employee Benefits and Rewards!

　　COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.

　　An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

　　The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.