Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

　　What you will be doing

　　PRIMARY DUTIES AND RESPONSIBILITIES:

　　1. Calculate and create invoices for require products and services

　　2. Identifies payment discrepancies and initiates collections or dispute resolution process; performs follow up procedures as needed.

　　3. Assists with in-depth customer payment analysis to properly record actions required to resolve disputed items.

　　4. May assist other associates in their collection and/or reconciliation efforts for certain accounts

　　5. Proactively solicits payment on overdue accounts according to payment terms within the department's guidelines and key performance indicators (KPIs)

　　6. Responsible for maintaining and documenting all records and interactions of delinquent accounts, incomplete files, and credit risks. Maintains contact with internal and external customers in order to address all credit and collection issues.

　　7. Maintains a permanent record of each call made to the customer documenting specific details of the conversation as well as the amount and date of expected payments.

　　8. Monitors customer payments.

　　9. Initiates customer credit refunds when appropriate.

　　10. Provide excellent customer service on incoming calls and while performing outbound collection calls (B2B)

　　11. Provide Accounting with requested data and reports

　　12. Performs related duties as assigned.

　　What your background should look like

　　EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

　　Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two year associate's degree program, technical vocational training or equivalent combination of experience and education. Normally requires a minimum of one (1) year of directly related experience

　　MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

　　1. Demonstrated ability to resolve issues quickly and escalate appropriately in a fast paced environment.

　　2. Demonstrated ability to communicate effectively both orally and in writing

　　3. Knowledge of general accounting principles

　　4. Strong interpersonal skills

　　5. Good negotiating skills

　　6. Strong organizational skills; attention to detail

　　7. Knowledge of Microsoft programs; extensive knowledge of Excel

　　What Cencora offers

　　We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

　　To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

　　For details, visit https://www.virtualfairhub.com/amerisourcebergen

　　Schedule

　　Full time

　　Affiliated Companies

　　Affiliated Companies: Cencora Costa Rica Limitada

　　Equal Employment Opportunity

　　Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

　　The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

　　Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned