Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

　　What you will be doing

　　POSITION SUMMARY:

　　Under the supervision of a supervisory/management level associate, responsible for performing a variety of accounting tasks requiring accurate & efficient resolution of issues; interacts with outside customers and other departments relative to specific assigned accounts.

　　PRIMARY DUTIES AND RESPONSIBILITIES:

　　1. Processes and verifies credit applications and releases credit holds according to the credit & collections policy/SOP.

　　2. Identifies payment discrepancies and initiates collections or dispute resolution process; performs follow-up procedures as needed.

　　3. Assists with in-depth customer payment analysis to properly record actions required to resolve disputed items.

　　4. May assist other associates in their collection and/or reconciliation efforts for certain accounts.

　　5. Proactively solicits payment on overdue accounts according to payment terms within department guidelines and key performance indicators (KPIs).

　　6. Responsible for maintaining and documenting all records and interactions of delinquent accounts, incomplete files, and credit risks. Maintains contact with internal and external customers to address all credit and collection issues.

　　7. Maintains a permanent record of each call made to the customer documenting specific details of the conversation as well as the amount and date of expected payments.

　　8. Initiates customer credit refunds when appropriate.

　　9. Manage incoming phone calls and email cases.

　　10. Perform collection calls and emails to obtain payments. Process payments in the credit card or ACH/E-Check applications.

　　11. Performs related duties as assigned.

　　EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

　　Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar vocations generally obtained through completion of a two-year associate's degree program, technical vocational training, or equivalent combination of experience and education. Normally requires a minimum of one (2) year of directly related experience.

　　MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

　　1. Demonstrated ability to resolve issues quickly and escalate appropriately in a fast-paced environment.

　　2. Demonstrated ability to communicate effectively both orally and in writing

　　3. Knowledge of general accounting principles

　　4. Strong interpersonal skills

　　5. Good negotiating skills

　　6. Strong organizational skills; attention to detail

　　7. Knowledge of Microsoft programs; extensive knowledge of Excel. (i.e. Filter, sort, pivot, VLOOKUP)

　　WORK ENVIRONMENT:

　　The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

　　The noise level in the work environment is generally quiet to moderate.

　　PHYSICAL AND MENTAL REQUIREMENTS:

　　The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

　　1. Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing.

　　2. Visual requirement is for close vision, distance vision, peripheral vision, and the ability to adjust focus.

　　3. 95% or more time is spent looking directly at a computer.

　　4. Associate is frequently required to stand, walk (or otherwise be mobile).

　　5. Ability to deal with stressful situations as they arise.

　　What your background should look like

　　EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

　　Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program, technical vocational training or equivalent combination of experience and education. Normally requires a minimum of one (1) year of directly related experience.

　　MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

　　1. Demonstrated ability to resolve issues quickly and escalate appropriately in a fast-paced environment.

　　2. Demonstrated ability to communicate effectively both orally and in writing

　　3. Knowledge of general accounting principles

　　4. Strong interpersonal skills

　　5. Good negotiating skills

　　6. Strong organizational skills; attention to detail

　　7. Knowledge of Microsoft programs; extensive knowledge of Excel

　　What Cencora offers

　　We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

　　To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

　　For details, visit https://www.virtualfairhub.com/amerisourcebergen

　　Schedule

　　Full time

　　Affiliated Companies

　　Affiliated Companies: Cencora Costa Rica Limitada

　　Equal Employment Opportunity

　　Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

　　The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

　　Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned