Job Description

Role: Analyst (IC0)-Global Order Management

Global Order Management Team is responsible for validating and processing executed contracts in accordance with the established procedures, policies and standards. This involves liaising with various cross-functional stakeholders including Sales, Partners, Business Finance, Business Practices, upstream and downstream processes to ensure timely and accurate order processing and revenue recognition. This team manages online and offline submissions for License, Hardware, Cloud, Support Renewal and Education

Career Level - IC0

Responsibilities

Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals - HW/License/Cloud/Support Renewal/Edu

Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution

Collaborate with Upstream and Downstream teams like CDM, IB, Collection, AR for resolution of customer related issues

Adherence to compliance guidelines including SOX, internal external compliance audits

Constantly strives to enhance technical and process knowledge; participate in assessment programs-updates, LLC, etc.

Meet the defined KPIs-Input Quality, Output Quality, Efficiency Turn Around Time

Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner (Deliver true value by earning customer's trust)

This role reports into Assistant Manager/Deputy Manager/Manager

Basic Requirements

Graduate/Post Graduate with 0 to 2 years of experience

Flexible to work in shifts

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.