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Account Mgmt Associate - ES
Account Mgmt Associate - ES-January 2024
Hyderabad
Jan 20, 2025
ABOUT AMAZON
Our mission is to be the world’s most customer-centric company.
10,000+ employees
Technology
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About Account Mgmt Associate - ES

  Description

  Minimum B2 level Spanish Language Certification is Mandatory, C1 preferred

  Work Timings - Monday to Friday; European Timings

  Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon.

  Are you interested in innovating to deliver an excellent level of service to Amazon’s Selling Partners? At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools.

  Amazon Business is dedicated to serving the needs of business customers and we are focused on building the largest and most innovative Business-to-Business (B2B) marketplace in the world. We are recruiting a handful of the best and brightest to make this vision a reality.

  B2B represents an incredible opportunity to address a vast new market segment and customer base. Our business customers have different needs than the traditional Amazon customer and thus we have to reinvent everything from how we display our selection, price our products, and provide the right customer experience.

  Key job responsibilities

  Recruiting Sellers and managing Seller relationship by championing their needs at Amazon

  Managing and driving the growth of the Sellers’ business by adding selection and delivering on key business opportunities for Sellers

  Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams

  Working with Sellers to improve operational aspects of their business in providing a great consumer experience

  Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships

  Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets

  We are open to hiring candidates to work out of one of the following locations:

  Hyderabad, TS, IND

  Basic Qualifications

  Spanish Certification: B2.2 and above level. Excellent communication skills in written and oral German

  Bachelor degree (preferably in Computer Science or Business) and 0 to 3 years of relevant working experience

  Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner

  Advanced computer literacy in Microsoft Office (especially MS Excel) applications

  Interest in e-Commerce/Online business

  Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience

  Attention to detail and high capability to work on different projects in parallel

  Creative and analytical problem solver with a passion for operational excellence.

  Preferred Qualifications

  Experience with e-commerce, retail, advertising, or media

  Experience in account management, marketing, buying, or customer service delivery

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