Home
/
Account Management
/
Account Manager, Uber Direct France
Account Manager, Uber Direct France-March 2024
Paris
Mar 21, 2025
ABOUT UBER
At Uber, we reimagine the way the world moves for the better.
10,000+ employees
Technology
VIEW COMPANY PROFILE >>
About Account Manager, Uber Direct France

  About the Role

  Since 2020, Delivery at Uber has grown tremendously on the back of increased demand caused by the pandemic. Merchants across all categories have increased their investment and interest in their digital and delivery offering. Without having their own on-demand logistics capability, merchants are looking for a partner who can fulfill the requirement for last-mile delivery. With millions of drivers and couriers providing on-demand logistics through our existing marketplaces, Uber is well positioned to allow merchants to use our network of couriers, fulfilling the on-demand last-mile-delivery service for orders to their own app and website.

  Uber Direct is a recent business that focuses on last-mile delivery across all verticals - Online Food Delivery, Grocery, Retail, Ecommerce - empowering merchants to deliver orders generated on their own channels (outside of Uber's marketplaces) with the most convenient experience. Direct is rapidly growing the ways in which Uber connects the world. Uber Direct has the potential to be Uber next multi-billion dollar business.

  This role will be a part of a recently formed Direct team in France, and will be working very closely with the Eats and Grocery & Retail teams in France, the EMEA central Direct team and cross-functional counterparts worldwide.

  As Account Manager for Uber Direct in France, you will be owning the relationship with a growing base of Partners (food and non-food retailers, e-commerce players, aggregators) to fuel Uber's Direct growth in France. You will be responsible for their operational & technical onboarding on Uber Direct, as well as for growing our business with them. You will play an integral role on a cross-functional team, executing towards our vision and strategy of connecting e-commerce to final consumers. You will collaborate across internal teams including product, finance, legal, compliance, and operations to provide the best service to our customers!

  What you will do

  Build long-term relationships with Uber Direct customers - Develop meaningful and long-lasting relationships with key partners by focusing on building trust and crafting successful joint business plansOnboard new merchants - Be the project manager for merchants technical integration and operational onboarding on Uber Direct. From integration requirements specification to onboarding execution, be responsible for the go-live of new merchants with Uber Direct.Monitor the activity and analyze data- Perform a broad range of financial, quantitative, and qualitative analyses to continuously improve the reliability of the orders and capture additional value. Look for ways to achieve and exceed monthly goals (financial and qualitative). Present and report key results to partners, internally and externallyImprove Uber Direct operations - Identify opportunities for improving our operations for merchants, couriers and end-consumers. Analyze the data in detail to come up with initiatives that will have the greatest impact. Have a pragmatic and hands-on approach to implement quick wins while building more sustainable solutions.Promote Uber Direct value proposition - Clearly understand and communicate the value of Uber Direct to Enterprise Accounts. Seek and achieve logistics, same-day delivery, delivery as a service industry knowledge to have enriching conversations with Enterprise Accounts. Look for ways to grow our business within existing accounts.Contribute to Uber Direct offering improvement- Act as an ambassador of Uber's mission, brand, and product - being a problem solver for partners and team. Identify ways to develop further Uber Direct offering to answer partner's needs.

  Basic Qualifications

  Min 3 years of experience in Account management, Business Development or Operations in a large business or growing a start-up or other relevant experienceExperience in account management, a consistent record in business development and client management preferredGood business understanding and judgment. Familiarity with e-commerce customer journey or willingness to learn to support merchants on the design and implementation of their customer journey from ordering to delivery.Comfortable dealing with technical information and guiding business stakeholders through technical business requirementsHands-on mindset, comfortable deep-diving into operational and technical topics to support merchants on day-to-day issues in coordination with cross-functional teamsAnalytical mindset, comfortable dealing with numbers and producing performance analysis (mostly on Google Sheets)Empathetic when dealing with different people; able to quickly build relationships with external and internal partnersEntrepreneurial mindset and pro-activityHigh adaptability to change and ability to execute quicklyProficiency in English and French

  We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

  Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

  *Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Personal Lines Account Manager
ABOUT HUB INTERNATIONAL: HUB International Limited (HUB) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and hea
Account Manager, Commercial Lines
ABOUT HUB: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providi
Personal Lines Account Manager
This is a full-time in office position and can be based out of: Murray, KY Paducah, KY Benton, KY Mayfield, KY Madisonville, KY Owensboro, KY ABOUT HUB INTERNATIONAL: HUB International Limited (HUB)
Account Manager - Commercial Lines
About HUB In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providin
Personal Lines Service Account Manager
ABOUT HUB INTERNATIONAL: HUB International Limited (HUB) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and hea
Personal Lines Client Service Assistant
ABOUT HUB INTERNATIONAL: HUB International Limited (HUB) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and hea
Account Manager - Client Advisory Team
About HUB Join our Stevie Award Winning Team at HUB International! When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a bro
Employee Benefits Advocate- Hybrid
Essential Duties and Responsibilities Assist the Account Management team with all aspects of the account-service process Assist with marketing clients to carriers Respond to client inquiries regardin
Commercial Account Manager
Hi, we're HUB! We are proud to be ranked 5th among the world's largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you're at
Commercial Lines Account Manager
About HUB In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providin
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved